QUESTION NO: 91
Which of the following is NOT a best practice when prohibited activity is suspected?
A. Back up the hard drive
B. Turn off the computer
C. Document the incident
D. Identify the content
Answer: B
Explanation:

QUESTION NO: 92
When installing multiple SCSI drives in a system, which of the following is correct?
A. All drives must have the same SCSI ID.
B. Drives will be automatically assigned an ID by the controller.
C. Drives in the same RAID array must have the same SCSI ID.
D. Each drive must have a different SCSI ID.

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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 93
A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the
following would MOST likely increase performance?
A. Install a high-end graphics card with onboard memory.
B. Replace the sound card with a higher quality product.
C. Upgrade the CPU.
D. Increase SODIMM memory.
Answer: D
Explanation:

QUESTION NO: 94
Which of the following would be the MOST important factor to consider when building a
virtualization workstation?
A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores
Answer: D
Explanation:

QUESTION NO: 95
A technician completing a server room build out encounters a bundle of un-terminated network
cables that are not labeled. Which of the following tools would be the BEST to determine which
devices the cables are run to?
A. Toner probe
B. Multimeter
C. Cable tester
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CompTIA 220-801 Exam
D. Loopback plug
Answer: A
Explanation:

QUESTION NO: 96
After making a long CAT5 cable, the technician fears that the cable may have been damaged
during the pull, but does not have a cable tester. Which of the following would be the BEST
alternative tool to determine whether there are any breaks or shorts in the cable?
A. Multimeter
B. Voltmeter
C. Loopback plug
D. Punchdown tool
Answer: A
Explanation:

QUESTION NO: 97
Which of the following are standard AMD processor socket types? (Select TWO).
A. 1366
B. 1155
C. 940
D. LGA
E. F
Answer: C,E
Explanation:

QUESTION NO: 98
Which of the following is the form factor of a standard VGA connector?
A. DB-15
B. DB-9
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CompTIA 220-801 Exam
C. DIN-6
D. DB-25
Answer: A
Explanation:

QUESTION NO: 99
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the
following technologies is MOST likely being used in this installation?
A. Express card 54
B. USB 2.0
C. PCIe
D. Port replicator
Answer: A
Explanation:

QUESTION NO: 100
A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following
liquids is MOST likely used for cooling?
A. Iodine
B. Mercury
C. Thermal paste
D. Oil
Answer: D
Explanation:

Topic 2, Volume B
QUESTION NO: 101
Which of the following ISP types requires an RJ-11 connection to the PC?
A. Cellular

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CompTIA 220-801 Exam
B. Cable
C. Dial-up
D. WiMAX
Answer: C
Explanation:

QUESTION NO: 102
In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the
motherboard?
A. LGA 755
B. LGA 1155
C. LGA 1156
D. LGA 1366
Answer: A
Explanation:

QUESTION NO: 103
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print,
the camera states there is no printer paired with the camera. Which of the following is the MOST
likely cause?
A. The camera’s Bluetooth option is not set for discoverable.
B. Ink needs to be replaced in the printer.
C. Bluetooth is turned off on the printer.
D. The camera does not have the printer drivers installed.
Answer: C
Explanation:

QUESTION NO: 104
A technician is helping set up a new networking closet and notices that the humidity level is low in
the room. Which of the following should be installed FIRST before rack mounting equipment?

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CompTIA 220-801 Exam
A. A dehumidifier
B. A fire suppression system
C. ESD strap
D. Grounding bars
Answer: D
Explanation:

QUESTION NO: 105
Which of the following terms is MOST likely associated with a modem connection?
A. RJ-11
B. 802.11g
C. RJ-45
D. IEEE 1394
Answer: A
Explanation:

QUESTION NO: 106
Which of the following display types is likely to draw the LEAST amount of power?
A. LCD
B. LED
C. CRT
D. Plasma
Answer: B
Explanation:

QUESTION NO: 107
Which of the following display types is MOST likely to have problems with light and glare?
A. Plasma
B. LED
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CompTIA 220-801 Exam
C. OLED
D. LCD
Answer: A
Explanation:

QUESTION NO: 108
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the
following BEST describes what the numbers indicate?
A. Size of the memory allocation
B. Size of the expansion slot
C. The IEEE specification that it originated from
D. Number of available communication channels
Answer: B
Explanation:

QUESTION NO: 109
Which of the following speeds BEST represents the speed of the memory when installing DDR2 at
800 MHz and DDR2 at 600 MHz?
A. 600 MHz
B. 700 MHz
C. 800 MHz
D. 1400 MHz
Answer: A
Explanation:

QUESTION NO: 110
Which of the following BEST describes the purpose of a TV tuner card?
A. Decrease the interference associated with the incoming signal
B. Increase the reception of nearby televisions
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CompTIA 220-801 Exam
C. Convert the user’s Internet service into a television signal
D. Decode NTSC or PAL signals for the PC
Answer: D
Explanation:

QUESTION NO: 111
A user reports that some of the colors are bright in some areas and dull in others when printing to
a laser printer. Which of the following should the technician do NEXT to resolve the issue?
A. Replace the pickup rollers
B. Print the cleaning page
C. Print a test page
D. Replace the fuser
Answer: B
Explanation:

QUESTION NO: 112
A user from the payroll department is printing out paychecks and notices that words are not
completely being printed out. The user does state that all of the print on the checks is still dark and
legible. Which of the following should the technician perform to resolve this issue with the impact
printer?
A. Reinstall the print drivers
B. Clean the printer head
C. Replace the printer ribbon
D. Replace the printer cable
Answer: B
Explanation:

QUESTION NO: 113
A user reports that when printing to an impact printer that the carbon copies are legible but the top
copy is blank. Which of the following is the MOST likely cause?

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CompTIA 220-801 Exam
A. Replace the printer data cable
B. Reinstall the print drivers
C. Replace the printer head
D. Replace the ribbon
Answer: D
Explanation:

QUESTION NO: 114
Which of the following is correct about differences in CAT5 and CAT6 connectors?
A. CAT5 connectors have locking tabs
B. CAT5 and CAT6 use the same connectors
C. CAT6 supports three different wiring standards
D. CAT6 connectors are longer for better contact
Answer: B
Explanation:

QUESTION NO: 115
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator
Answer: D
Explanation:

QUESTION NO: 116
Which of the following is often required to complete configuration of a barcode scanner?
A. The scanner must be set to reject scanning any codes shorter than three digits.
B. The system must be rebooted and update drivers installed.
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CompTIA 220-801 Exam
C. The scanner utilities must be run to adjust the light intensity of the laser.
D. The scanner must be programmed by scanning in select codes.
Answer: D
Explanation:

QUESTION NO: 117
When replacing the CPU in a laptop, which of the following locations should have thermal grease
applied?
A. Connection points on the system board
B. Bottom of the CPU
C. Top of the CPU
D. Axis of the cooling fan
Answer: C
Explanation:

QUESTION NO: 118
Which of the following is the MAIN difference between an LCD display and an LED display?
A. The ability to use external displays
B. The source of the backlighting
C. The viewable size of the display
D. The size of the pixel display
Answer: B
Explanation:

QUESTION NO: 119
Which of the following printer processes would be LEAST suitable for creating archival
documents?
A. Thermal
B. Inkjet
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CompTIA 220-801 Exam
C. Laser
D. Impact
Answer: A
Explanation:

QUESTION NO: 120
When printing forms that need to be copied using carbon paper, which of the following
technologies is BEST suited?
A. Laser
B. Thermal
C. Inkjet
D. Impact
Answer: D
Explanation:

QUESTION NO: 121
Which of the following would a technician need to setup a cable modem at a customer’s home?
(Select TWO).
A. Coaxial
B. CAT5e
C. PVC
D. Plenum
E. Fiber
Answer: A,B
Explanation:

QUESTION NO: 122
Which of the following characteristics of wireless networks is TRUE?
A. 802.11g operates at 5.0Ghz.
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CompTIA 220-801 Exam
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest.
Answer: B
Explanation:

QUESTION NO: 123
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD
and a test page runs successfully. When a document containing tables and graphics is printed, it
comes out with partial graphics and misaligned tables. Which of the following should the
technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor’s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer.
Answer: B
Explanation:

QUESTION NO: 124
A technician has just installed a network card on a Windows 7 computer. Which of the following
should the technician do NEXT?
A. Install the manufacturer’s drivers
B. Run Windows Updates
C. Reboot the machine
D. Flash the BIOS
Answer: A
Explanation:

QUESTION NO: 125
A user recently installed a joystick that is used to play video games on their computer. The user
notices that the joystick is slowly drifting. Which of the following should the user do?
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CompTIA 220-801 Exam
A. Replace the device
B. Reboot the computer
C. Reinstall the drivers
D. Recalibrate the device
Answer: D
Explanation:

QUESTION NO: 126
Which of the following IP addresses can be pinged from the Internet?
A. 10.0.0.1
B. 68.14.24.3
C. 172.16.2.1
D. 192.168.1.1
Answer: B
Explanation:

QUESTION NO: 127
A technician is tasked with purchasing a wireless router that is backwards compatible with any
other wireless device. Which of the following standards should the technician choose?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: D
Explanation:

QUESTION NO: 128
A new server has recently been purchased and needs to have the RAID configured for its four
drives. Which of the following RAID levels would be set up to provide the BEST performance and
data protection?

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CompTIA 220-801 Exam
A. 0
B. 1
C. 4
D. 5
Answer: D
Explanation:

QUESTION NO: 129
Which of the following types of connectors would be found to connect printers and scanners to a
device that did not have any network connections?
A. RJ-45
B. Parallel
C. RJ-11
D. BNC
Answer: B
Explanation:

QUESTION NO: 130
A technician wants to install a secondary IDE drive which will be configured for additional user
storage on the same IDE channel of the drive with the operating system. Which of the following
jumper configurations should the technician use for the additional drive, if the drive with the
operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Answer: D
Explanation:

QUESTION NO: 131
Which of the following network types uses IrDA for communication?
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CompTIA 220-801 Exam
A. MAN
B. WAN
C. PAN
D. LAN
Answer: C
Explanation:

QUESTION NO: 132
Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz
spectrum?
A. A and B
B. A and G
C. A and N
D. G and N
Answer: C
Explanation:

QUESTION NO: 133
Which of the following characteristics is generally found on a docking station that port replicators
do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Answer: C
Explanation:

QUESTION NO: 134
Which of the following features allows an operating system to access multiple virtual processors?

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CompTIA 220-801 Exam
A. Hyper threading
B. Integrated GPU
C. L2 cache
D. Multiple cores
Answer: A
Explanation:

QUESTION NO: 135
Which of the following Internet connections commonly utilize an analog phone line? (Select TWO).
A. Satellite
B. WiMAX
C. Cellular
D. Dial-up
E. Cable
F. DSL
Answer: D,F
Explanation:

QUESTION NO: 136
Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight
the screen?
A. Plasma
B. LCD
C. LED
D. OLED
Answer: B
Explanation:

QUESTION NO: 137
For a wireless network configured to use WPA2 with AES encryption, which of the following is the
MAXIMUM bit strength of the encryption?
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CompTIA 220-801 Exam
A. 64 bits
B. 128 bits
C. 256 bits
D. 1024 bits
Answer: C
Explanation:

QUESTION NO: 138
Which of the following would be the BEST means of securing access to a user’s corporate laptop?
A. Kensington lock
B. Enable Trusted Platform Module
C. Enable SMART in the BIOS
D. Biometrics
Answer: D
Explanation:

QUESTION NO: 139
Which of the following wireless security standards uses AES, and is considered the MOST secure
means of encryption?
A. Wireless Protected Access v2
B. Temporal Key Integrity Protocol
C. Wired Equivalent Privacy
D. Wireless Protected Access
Answer: A
Explanation:

QUESTION NO: 140
Which of the following would be a necessary step in performing preventive maintenance on a
thermal printer?

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CompTIA 220-801 Exam
A. Replace the print head
B. Apply the maintenance kit
C. Clean the heating element
D. Replace the toner
Answer: C
Explanation:

QUESTION NO: 141
Which of the following is the MAXIMUM number of unique addresses in a Class C network?
A. 64
B. 128
C. 254
D. 255
Answer: C
Explanation:

QUESTION NO: 142
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10
Answer: B,E
Explanation:

QUESTION NO: 143
Which of the following adapters causes the LEAST amount of signal loss?
A. VGA to DVI
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CompTIA 220-801 Exam
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA
Answer: C
Explanation:

QUESTION NO: 144
Which of the following is a public IP address?
A. 10.4.160.1
B. 55.5.254.1
C. 172.17.45.12
D. 192.168.100.100
Answer: B
Explanation:

QUESTION NO: 145
A technician is testing the voltages of connectors on the motherboard. Which of the following
connectors would give a reading of 12V?
A. USB
B. Molex
C. SATA
D. IEEE 1394
Answer: B
Explanation:

QUESTION NO: 146
A technician needs to set up three wireless AP's in a single small office building. Which of the
following channels should the technician select (one channel per AP) to ensure the APs do not
interfere with each other? (Select THREE).

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CompTIA 220-801 Exam
A. 1
B. 3
C. 5
D. 6
E. 7
F. 8
G. 10
H. 11
Answer: A,D,H
Explanation:

QUESTION NO: 147
A company would like to connect multiple departments into one network operations center (NOC),
yet provide each department with autonomy from one another and enable them to share their high
speed Internet connection. Which of the following devices would BEST enable the NOC to
accomplish this?
A. Repeater
B. Switch
C. Hub
D. Bridge
Answer: B
Explanation:

QUESTION NO: 148
A customer has a shared printer on their front desk. Both the printer and computer are heavily
utilized on a daily basis. The user states the computer is constantly bogged down when they print
a large document and would like it fixed. The BEST solution would be to:
A. remove the printer share from the network.
B. attach the printer to a print server.
C. purchase inexpensive inkjet printers for all users.
D. move the print share to another computer.
Answer: B
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 149
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors.
Which of the following is an important consideration when disposing of CRT monitors?
A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.
Answer: A
Explanation:

QUESTION NO: 150
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be
able to print to the device from any location within the SOHO. Which of the following should be
used?
A. Infrared (IR)
B. Serial
C. 802.11
D. Bluetooth
Answer: C
Explanation:

QUESTION NO: 151
A technician is troubleshooting a desktop system that is shutting down randomly after short time
periods. After accessing the system BIOS, the technician checks various data from the
motherboard sensors. Which of the following would indicate an issue with the system?
A. The hard drive temperature is 30° Celsius
B. Power supply is providing +12v and +5v
C. CPU fan RPM value is 0
D. The number of physical processors value is 1

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CompTIA 220-801 Exam
Answer: C
Explanation:

QUESTION NO: 152
A customer reports that when they try to boot their desktop computer and have their MP3 player
attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which
of the following will correct this issue and allow the computer to boot with or without the MP3
player attached?
A. Disable USB hard drives in the boot options
B. Move Optical drives up in the boot order
C. Disable legacy USB support
D. Enable Network in the boot options
Answer: A
Explanation:

QUESTION NO: 153
Which of the following bus speeds is supported by PC2-5300 and PC2-4200?
A. 333Mhz
B. 533Mhz
C. 666Mhz
D. 800Mhz
Answer: B
Explanation:

QUESTION NO: 154
When installing a wide SCSI controller in a computer, which ID number should be configured on
the controller to give it the highest priority in the chain?
A. 0
B. 7
C. 8
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CompTIA 220-801 Exam
D. 15
Answer: B
Explanation:

QUESTION NO: 155
Which of the following are steps to take before replacing or updating the memory in a laptop?
(Select TWO).
A. Unplug the AC power adapter
B. Remove the keyboard and touchpad
C. Separate the screen from the base
D. Remove the battery
E. Remove all of the screws from the bottom of the case
Answer: A,D
Explanation:

QUESTION NO: 156
Which of the following is an example of an APIPA address?
A. 4.2.2.2
B. 10.23.145.90
C. 169.254.44.157
D. 192.168.32.59
Answer: C
Explanation:

QUESTION NO: 157
Which of the following network topologies is the MOST likely to affect other downstream devices if
an issue occurs?
A. Mesh
B. Bus
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CompTIA 220-801 Exam
C. Star
D. Ring
Answer: B
Explanation:

QUESTION NO: 158
Which of the following is a standard AMD processor socket type?
A. LGA
B. 1366
C. F
D. 1155
Answer: C
Explanation:

QUESTION NO: 159
Which of the following is a standard Intel processor socket type?
A. F
B. 754
C. 940
D. LGA
Answer: D
Explanation:

QUESTION NO: 160
Which of the following cable types is LEAST affected in areas of high EMI?
A. UTP
B. Coax
C. STP
D. Fiber
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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 161
Which of the following private network types would MOST likely be used for a corporation with
100, 000 employees?
A. Class A
B. Class B
C. Class C
D. APIPA
Answer: A
Explanation:

QUESTION NO: 162
Ann, a customer, has an older printer that has no network or USB connection but she still would
like to use it on her new machine. Which of the following would be the MOST likely card a
technician should install?
A. FireWire card
B. Riser card
C. Wireless card
D. Serial/Parallel card
Answer: D
Explanation:

QUESTION NO: 163
Which of the following cards would utilize a 4G signal to provide Internet access?
A. Wi-Fi cards
B. Cellular cards
C. Sound cards
D. USB cards
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CompTIA 220-801 Exam
Answer: B
Explanation:

QUESTION NO: 164
A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card.
Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed.
Which of the following cards does Joe need to complete the installation?
A. FireWire card
B. Parallel card
C. Storage card
D. Riser card
Answer: D
Explanation:

QUESTION NO: 165
Older laptops that did not use LEDs used which of the following to power the backlight lamp?
A. Cathode
B. Inverter
C. Solenoid
D. Plasma
Answer: B
Explanation:

QUESTION NO: 166
Which of the following memory types is MOST commonly found in servers?
A. RAMBUS
B. ECC SODIMM
C. ECC RAMBUS
D. ECC DIMM

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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 167
Which of the following can be used as the default gateway for the 192.168.1.0/24 network?
A. 192.168.0.1
B. 192.168.0.255
C. 192.168.1.0
D. 192.168.1.10
Answer: D
Explanation:

QUESTION NO: 168
A home user wants to configure the wireless AP for gaming. Some games require that dynamic
inbound communication be allowed for the game to work properly. Which of the following should
the user configure on the AP to ensure games will work properly when dynamic communication is
required while maximizing security?
A. NAT
B. DMZ host
C. WPS
D. Port triggering
Answer: D
Explanation:

QUESTION NO: 169
Which of the following should the technician configure on a WAP to conceal the data being sent by
the wireless clients?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Enable WEP
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CompTIA 220-801 Exam
D. Decrease the AP transmit power
Answer: C
Explanation:

QUESTION NO: 170
Which of the following devices uses a list of MAC addresses to direct packets to the appropriate
interface?
A. Switch
B. Router
C. Bridge
D. Hub
Answer: A
Explanation:

QUESTION NO: 171
Which of the following devices is used to convert initially audible signals into digital signals to
provide communication between two endpoints?
A. Bridge
B. Fax machine
C. Repeater
D. Modem
Answer: D
Explanation:

QUESTION NO: 172
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the
following connections is MOST likely down?
A. SAN
B. WAN
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CompTIA 220-801 Exam
C. LAN
D. PAN
Answer: B
Explanation:

QUESTION NO: 173
A technician just finished replacing a laptop screen, and upon first boot notices that the screen
provides a very faint but darkened image which cannot be adjusted. Which of the following was
MOST likely left unplugged after replacement?
A. CMOS Battery
B. Mini-PCI Card
C. Inverter
D. DC Cord
Answer: C
Explanation:

QUESTION NO: 174
A laptop user has asked a technician to purchase a device that allows for central connection of
multiple external devices. The user is cost-sensitive, so they would like a device that does not
provide power to the laptop during usage. Which of the following items would BEST fit the user’s
needs?
A. Docking Station
B. Parallel Port Selector
C. Port Replicator
D. Ethernet Hub
Answer: C
Explanation:

QUESTION NO: 175
A small computer repair office has carpeted flooring. Which of the following accessories would
BEST prevent against random electrical static damage?
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CompTIA 220-801 Exam
A. Grounded 3 prong AC wall sockets
B. ESD mats
C. ESD wristbands
D. Surge suppressors
Answer: B
Explanation:

QUESTION NO: 176
Which of the following types of connectors is used on a VGA cable?
A. DVI-A
B. RCA
C. DE-15
D. BNC
Answer: C
Explanation:

QUESTION NO: 177
Which of the following peripherals needs to be configured after installation to work correctly?
A. Speakers
B. KVM
C. Digital camera
D. Touch screen
Answer: D
Explanation:

QUESTION NO: 178
Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the
appropriate port. Which of the following add-ons would MOST likely have the port the PC needs?
A. Network Interface Card
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CompTIA 220-801 Exam
B. TV Capture Card
C. Video Card
D. Sound Card
Answer: D
Explanation:

QUESTION NO: 179

Click on the exhibit button. Which of the following memory types is shown in the graphic provided?
A. RIMM
B. RAMBUS
C. SIMM
D. SO-DIMM
Answer: D
Explanation:

QUESTION NO: 180

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CompTIA 220-801 Exam

Click on the exhibit button. Which of the following is the purpose for the tool shown in the exhibit?
A. Terminating UTP cable
B. Terminating COAX cable
C. Test network card
D. Splicing fiber cable
Answer: A
Explanation:

QUESTION NO: 181
A user is explaining a problem they are having to a technician. During the explanation the
technician determines what the cause of the problem is. Which of the following should the
technician do?
A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user’s explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed
Answer: A
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 182
After making repairs to a user’s system, which of the following actions should a technician take?
A. Close the case and wait for the customer to call again in the future
B. Leave the case open in the event a similar issue arises
C. Contact the customer a few days later to determine the state of repairs
D. Wait to update service records until the repair is confirmed
Answer: C
Explanation:

QUESTION NO: 183
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of
the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers
Answer: A
Explanation:

QUESTION NO: 184
Which of the following is the MOST common connection type for external CD-ROM drives?
A. USB
B. Ethernet
C. FireWire
D. eSata
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 185
A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM
module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the
following is true about the PC after installing the additional RAM modules?
A. The system only accesses the pair of 2GB RAM modules
B. The system accesses all RAM at 100MHz
C. The system enables ECC on all RAM modules
D. The system will not work as all RAM has to be equal sizes
Answer: B
Explanation:

QUESTION NO: 186
Which of the following devices requires 3.3V of power from the motherboard?
A. SLI Video Card
B. DVD-ROM Drive
C. USB Port
D. Serial Port Card
Answer: D
Explanation:

QUESTION NO: 187
Multicast addresses fall in which of the following classful address ranges?
A. Class A
B. Class B
C. Class C
D. Class D
E. Class E
Answer: D
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 188
Which of the following translates digital signals into analog for transmission over phone lines?
A. SAN
B. VoIP
C. Modem
D. Bridge
Answer: C
Explanation:

QUESTION NO: 189
Which of the following cable types typically transmits the video from an analog security camera
back to the CCTV system?
A. CAT5e
B. CAT6
C. RG-59
D. STP
Answer: C
Explanation:

QUESTION NO: 190
Which of the following cable types should always be used through life safety areas?
A. PVC
B. Plenum
C. STP
D. Fiber
Answer: B
Explanation:

QUESTION NO: 191
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CompTIA 220-801 Exam
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and
uses 2.4GHz frequency?
A. A
B. B
C. G
D. N
Answer: C
Explanation:

QUESTION NO: 192
A user has 6, 250 Megabytes worth of pictures they would like to back up. At the very MINIMUM,
which of the following could backup these pictures to a single medium?
A. DL DVD Burner
B. LTO Drive
C. CD Burner
D. Blu-Ray Burner
Answer: A
Explanation:

QUESTION NO: 193
Laser printers and thermal printers both use a heating element to function. Which of the following
differentiates them?
A. Laser printers require a liquid pigment.
B. Thermal printers use device specific stock.
C. Laser printers do not require thermal toner.
D. Thermal printers utilize refillable heat toner.
Answer: B
Explanation:

QUESTION NO: 194
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CompTIA 220-801 Exam
When referring to laser printing, which of the following describes the development process?
A. The corona wire places a static charge on the drum.
B. Toner is pulled to the charged areas of the drum.
C. Toner is pulled from the drum to the paper.
D. The toner is permanently affixed to the paper.
Answer: B
Explanation:

QUESTION NO: 195
Which of the following would MOST likely be found on a docking station versus a port replicator?
A. USB Hub
B. VGA Port
C. PS/2 Slot
D. DVD-ROM
Answer: D
Explanation:

QUESTION NO: 196
A technician has been tasked with designing a new printing solution for a small team. They want to
be able to use a central printer from their shared workspace as well as the conference room next
door. Which of the following connection methods would BEST suit their need?
A. USB
B. Infrared (IR)
C. Bluetooth
D. Wireless
Answer: D
Explanation:

QUESTION NO: 197

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CompTIA 220-801 Exam
ESD mats are useful for protecting against which of the following hazards?
A. Chemical burns
B. Electromagnetic interference
C. RF interference
D. Static buildup
Answer: D
Explanation:

QUESTION NO: 198
When a technician suspects prohibited activity on an organization’s network or computers, which
of the following is the FIRST step they should take?
A. Confirm an actual infraction has taken place
B. Confront the suspected person with incident details
C. Notify others so that peers will stop the activity
D. Erase the contents of the user’s computer and disable their account
Answer: A
Explanation:

QUESTION NO: 199
A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single
disk. Which of the following should a technician recommend?
A. Blu-Ray writer
B. DVD-RW drive
C. Dual Layer DVD burner
D. CD-ROM burner
Answer: A
Explanation:

QUESTION NO: 200

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CompTIA 220-801 Exam
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print
properly?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Answer: B
Explanation:

Topic 3, Volume C
QUESTION NO: 201
A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the
800W power supply, and a high-end video card. Which of the following is the recommended
solution that will manage heat more effectively?
A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system
Answer: D
Explanation:

QUESTION NO: 202
Which of the following wireless standards operates at 5GHz? (Select TWO).
A. 802.11a
B. 802.11b
C. 802.11bg
D. 802.11g
E. 802.11n
Answer: A,E
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 203
A technician is preparing to perform a processor upgrade on a critical company server. Which of
the following precautions should be taken FIRST before performing such work on a system?
(Select TWO).
A. Discharge all capacitors inside the PSU
B. Remove all jewelry
C. Ensure the PSU is plugged into a grounded electrical socket
D. Ensure humidity levels within the room are lowered
E. Put on an anti-static wrist strap
Answer: B,E
Explanation:

QUESTION NO: 204
Which of the following devices uses both light and a lens to facilitate data warehousing?
A. Digitizer
B. Touch screen
C. Barcode reader
D. Camera
Answer: C
Explanation:

QUESTION NO: 205
Activity logs show a large amount of data downloaded from a company server to an employee’s
workstation overnight. Upon further investigation, the technician identifies the data as being
outside the scope of the employee’s regular job functions. Which of the following steps should the
technician take NEXT?
A. Report through proper channels
B. Document the changes
C. Continue to track more evidence
D. Preserve the chain of custody
Answer: A

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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 206
Which of the following supports a MAXIMUM frequency of 100MHz?
A. Cat5
B. Cat5e
C. Cat6
D. Cat6a
Answer: A
Explanation:

QUESTION NO: 207
A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to
immediately install and boot up an already configured mission critical file server. Prior to turning
the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which
of the following should the technician do?
A. Install the CAT5e cable, boot the server and then return and replace it later.
B. Inform the customer and recommend temporarily using the CAT5e cable.
C. Install the CAT5e cable, document the installation and leave the premises.
D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.
Answer: B
Explanation:

QUESTION NO: 208
Which of the following helps law enforcement show accountability for evidence as it was
gathered?
A. Drive hashing
B. Chain of custody
C. Drive image creation
D. Court subpoena
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CompTIA 220-801 Exam
Answer: B
Explanation:

QUESTION NO: 209
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of
its network infrastructure. A technician has been asked to install a shared network printer in the
environment. Which of the following MUST the technician know in order to add the printer to the
environment?
A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer
Answer: B
Explanation:

QUESTION NO: 210
A technician has been asked to install a printer on a Windows XP machine. Through which of the
following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Devices and Printers
C. Printers and Faxes
D. Devices
Answer: C
Explanation:

QUESTION NO: 211
A technician has been asked to install a printer on a Windows 7 machine. Through which of the
following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Printers
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CompTIA 220-801 Exam
C. Devices and Printers
D. Printers and Faxes
Answer: C
Explanation:

QUESTION NO: 212
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The
printer will need to be accessed from distances up to 200 feet through no more than one to two,
hollow, dry board walls. Which of the following methods should be used?
A. 802.11x
B. PAN
C. USB
D. Infrared (IR)
Answer: A
Explanation:

QUESTION NO: 213
A technician has been asked to identify the unknown network addresses from a series of printers
attached to the network via external hardware printer servers. Which of the following will provide
the technician with the necessary information?
A. Performing a device self test print page from each printer
B. Performing a device print page from each print server
C. Performing a device factory reset on each print server
D. Performing a PING of each device address without the FQDN
Answer: B
Explanation:

QUESTION NO: 214
RAID 5 requires a minimum of how many hard drives?

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CompTIA 220-801 Exam
A. 1
B. 2
C. 3
D. 4
Answer: C
Explanation:

QUESTION NO: 215
When installing a floppy drive data cable, it is important for a technician to ensure which of the
following? (Select TWO).
A. Availability of compatible power connectors
B. Adequate hard drive capacity
C. Correct CPU clock speeds
D. Correct Master/Slave jumper settings
E. Proper orientation of the data cable
Answer: A,E
Explanation:

QUESTION NO: 216
A laser multi-function device in an office is able to scan documents, but users are reporting that
when they try to make copies they receive an error. Which of the following troubleshooting steps
should a technician try FIRST?
A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low.
Answer: D
Explanation:

QUESTION NO: 217
When installing a laptop at a desk that will be using stationary dual monitors, which of the following
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CompTIA 220-801 Exam
ports should be used? (Select TWO).
A. VGA
B. IEEE 1394
C. PCIe
D. PCMCIA
E. ExpressPort
F. HDMI
Answer: A,F
Explanation:

QUESTION NO: 218
Which of the following is the maximum throughput of a USB 3.0 connection?
A. 800 Mbps
B. 3 Gbps
C. 4.8 Gbps
D. 10 Gbps
Answer: C
Explanation:

QUESTION NO: 219
Which of the following types of connectors can use a maximum of 8 strands of wires?
A. RJ-11
B. RS-232
C. RJ-45
D. BNC
Answer: C
Explanation:

QUESTION NO: 220

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CompTIA 220-801 Exam
A system board has six slots for memory chips, aligned in two banks. Which of the following is the
optimal memory configuration this board supports?
A. Multi Mode
B. Dual Channel
C. Triple Channel
D. Single Channel
Answer: C
Explanation:

QUESTION NO: 221
A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the
following would MOST likely be required to facilitate installation?
A. RAID card
B. CNR card
C. Riser card
D. MCA card
Answer: C
Explanation:

QUESTION NO: 222
Which of the following network cable types has the longest range?
A. CAT5e
B. Single-mode fiber
C. Multi-mode fiber
D. CAT6
Answer: B
Explanation:

QUESTION NO: 223

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CompTIA 220-801 Exam
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following
tools would the technician use when repairing the wall jack?
A. Crimper
B. Toner probe
C. Punchdown tool
D. Multimeter
Answer: C
Explanation:

QUESTION NO: 224
A user with a USB printer would like to print from more than one computer. Which of the following
features should be used?
A. File and printer sharing
B. Internet connection sharing
C. Enable printer duplexing
D. USB hub
Answer: A
Explanation:

QUESTION NO: 225
Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CDRW?
A. 50
B. 70
C. 100
D. 120
Answer: B
Explanation:

QUESTION NO: 226
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CompTIA 220-801 Exam
Which of the following connectors provides the capability to pass both analog and digital signals?
A. VGA
B. BNC
C. DVI-I
D. USB 3.0
Answer: C
Explanation:

QUESTION NO: 227
A service call was opened for a thermal printer that has poor print quality. Which of the following
should the technician do FIRST?
A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head.
D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers.
Answer: C
Explanation:

QUESTION NO: 228
A technician needs to attach a network cable to a wall jack in the conference room. After running
the cable through the conduit to the conference room, which of the following tools would BEST be
used to connect the cable to the wall jack?
A. Punchdown
B. Loopback plug
C. Multimeter
D. Crimper
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 229
Which of the following devices uses MAC tables to allow multiple computers to access a single
network connection?
A. Hub
B. Firewall
C. VoIP
D. Switch
Answer: D
Explanation:

QUESTION NO: 230
Which of the following Internet connection types usually has access controlled with PPPoE
security authentication?
A. WiMAX
B. LTE
C. Cable
D. DSL
Answer: D
Explanation:

QUESTION NO: 231
Which of the following laptop components provides direct electrical supply to illuminate the
screen’s image?
A. DC jack
B. CMOS battery
C. Inverter
D. Backlight
Answer: C
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 232
Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned
about what types of chemicals she will be exposed to. Which of the following documents would
address Ann’s concerns?
A. Inventory spreadsheet
B. Statement of work
C. MSDS document
D. Incident report
Answer: C
Explanation:

QUESTION NO: 233
A technician is connecting an old dot matrix printer to a computer. The printer’s cable has a nonrectangular connector that connects to a pink port in the back of the computer. This type of
connection is MOST likely which of the following?
A. USB
B. Ethernet
C. Parallel
D. Bluetooth
Answer: C
Explanation:

QUESTION NO: 234
Which of the following Internet connection types uses analog transmission? (Select TWO).
A. DSL
B. Dial-up
C. IDSN
D. WiMAX
E. Satellite
Answer: A,B
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 235
Which of the following transmission methods is dependent on line of sight?
A. 802.11
B. RF
C. Bluetooth
D. IR
Answer: D
Explanation:

QUESTION NO: 236
Which of the following cable types has the LONGEST transmission range?
A. CAT6
B. CAT5e
C. Single-mode fiber
D. Multimode fiber
Answer: C
Explanation:

QUESTION NO: 237
Which of the following laser printer parts creates the image on the drum that picks up toner?
A. Fusing assembly
B. Registration assembly
C. Laser scanner assembly
D. Transfer roller
Answer: C
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 238
Which of the following laser printer components will flip the paper to allow for printing on both
sides?
A. Paper registration assembly
B. Paper pickup assembly
C. Duplex assembly
D. Image transfer belt
Answer: C
Explanation:

QUESTION NO: 239
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly
to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams
as well. Which of the following would be the BEST course of action to repair the printer?
A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser
Answer: A
Explanation:

QUESTION NO: 240
Which of the following is used to provide secure file storage to network users only?
A. NAS
B. IMAP
C. SAN
D. SSH
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 241
A technician has replaced the NIC in a computer running Windows XP Professional and has
properly installed the device driver. The computer indicates the card has network connectivity, but
the technician is unable to access the Internet. Which of the following should the technician do
NEXT to finish the NIC installation?
A. Change the computer and DNS server’s IP addresses in the Action Center
B. Use ipconfig to check the current settings and Network Connections to make changes
C. Assign the NIC an APIPA address using ipconfig and the network setup wizard
D. Reboot the computer and configure the necessary network settings in the BIOS
Answer: B
Explanation:

QUESTION NO: 242
Which of the following Internet connection types has the HIGHEST latency?
A. WiMAX
B. Satellite
C. Fiber
D. Dial-up
Answer: B
Explanation:

QUESTION NO: 243
Which of the following would BEST describe the capabilities of a 64-bit operating system?
A. Capable of managing dual NICs.
B. Capable of effectively managing 1TB SSD.
C. Capable of managing more than 4 displays.
D. Capable of utilizing 128GB RAM.
Answer: D
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 244
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations
allows the fan speed settings to be changed?
A. BIOS
B. Device Manager
C. Motherboard Jumpers
D. Computer Management
Answer: A
Explanation:

QUESTION NO: 245
A user has purchased a new touch screen tablet and is reporting that the touch interface is
extremely inaccurate and almost unusable. Which of the following actions should a technician take
FIRST to resolve the issue?
A. Return the tablet to the manufacturer
B. Give the user a stylus to use
C. Calibrate the touch interface
D. Verify touch interface connectivity inside the screen
Answer: C
Explanation:

QUESTION NO: 246
A technician needs to install a projector into a conference room with several windows. Which of
the following should the technician consider so that the displayed image is always visible?
A. Resolution
B. Lumens
C. Anti-glare filter
D. Bulb life
Answer: B
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 247
A common method of accessing computers remotely that uses port 23 is known as?
A. LDAP
B. RDP
C. Telnet
D. FTP
Answer: C
Explanation:

QUESTION NO: 248
Which of the following allows for audio and video connections using a single cable?
A. HDMI
B. Parallel
C. DVI-A
D. eSATA
Answer: A
Explanation:

QUESTION NO: 249
Which of the following standards is an expansion card slot used only for graphics?
A. PCIe
B. AGP
C. PCI
D. miniPCI
Answer: B
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 250
A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that
should be taken after the repair is completed?
A. Prepare a hot spare in preparation for the next repair
B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available
Answer: B
Explanation:

QUESTION NO: 251
Modern laptop screens are much brighter because of advances in which of the following
technologies?
A. LED
B. Batteries
C. Inverter
D. Plasma
Answer: A
Explanation:

QUESTION NO: 252
A technician, Anne, notices there are no hardware volume control buttons on the new laptops that
were ordered. Which of the following would control the volume on the laptop?
A. Software only
B. Bluetooth
C. Function keys
D. WiFi switch
Answer: C
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 253
A technician wants to simplify users’ wireless configuration in a new remote office. Which of the
following must be configured on the access point to allow wireless clients to automatically
negotiate secure authentication with the SOHO access point?
A. Enable QoS
B. Enable SSID Broadcast
C. Enable WPS
D. Enable MAC filtering
Answer: C
Explanation:

QUESTION NO: 254
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task
Manager is reporting the system as having 8 cores. She is convinced this system only has four
cores. Which of the following technologies is causing the discrepancy?
A. Hyperthreading
B. Intel SSE3
C. L2 Cache
D. S.M.A.R.T.
Answer: A
Explanation:

QUESTION NO: 255
Which of the following cable types designates that it can safely be run through a drop ceiling?
A. STP
B. Plenum
C. CAT5e
D. UTP
Answer: B

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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 256
A technician is installing new hard drives into a server and needs to set IDs to numbers ranging
from 0-15. Which of the following types of drives is the technician installing?
A. SATA
B. SCSI
C. USB
D. EIDE
Answer: B
Explanation:

QUESTION NO: 257
By default, which of the following ports is used for SMTP?
A. 21
B. 25
C. 110
D. 143
Answer: B
Explanation:

QUESTION NO: 258
A small office with five computers on a workgroup that are directly connected to a switch is an
example of which of the following network topologies?
A. Ring
B. Bus
C. Mesh
D. Star
Answer: D
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 259
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric
conditions. Which of the following Internet connection types would BEST meet Joe’s
requirements?
A. Dial-up
B. Mobile Hotspot
C. Satellite
D. Cable
Answer: D
Explanation:

QUESTION NO: 260
A customer is terminating an employee for suspected activity that is against company policy. They
have called Ann to consult with them on how to best preserve any evidence the company may be
required to provide in court. Which of the following would BEST preserve the integrity of the data
and best serve the client?
A. Create an image of the hard drive and store it on a NTFS drive.
B. Remove and secure any HDD from the computer, documenting the process.
C. Store the computer in the server room until it is required.
D. Lock the user out of the computer and let another employee use it until needed.
Answer: B
Explanation:

QUESTION NO: 261
Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54
Mbps?
A. 802.11a
B. 802.11b
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CompTIA 220-801 Exam
C. 802.11g
D. 802.11n
Answer: A
Explanation:

QUESTION NO: 262
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop
can no longer stay powered on even when plugged in. Which of the following hardware
components is MOST likely in need of replacement?
A. Hard drive
B. Memory modules
C. System fan
D. Wireless card
E. System board
Answer: E
Explanation:

QUESTION NO: 263
Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also
requested FireWire connection capabilities which his laptop does not provide. Which of the
following would BEST fit the specifications Joe has provided?
A. A docking station
B. An external USB hub
C. A USB to FireWire converter
D. A cable lock
Answer: A
Explanation:

QUESTION NO: 264
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the
following would she find the proper way to cleanup the spill?
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CompTIA 220-801 Exam
A. Inventory spreadsheet
B. MSDS
C. Project management plan
D. EULA
Answer: B
Explanation:

QUESTION NO: 265
Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A
network?
A. 254
B. 65 Thousand
C. 16.3 Million
D. 340 Trillion
Answer: C
Explanation:

QUESTION NO: 266
Which of the following is an advantage of an IPv6 network?
A. Virtually unlimited number of network addresses
B. Backwards compatible with all network devices and operating systems
C. Less security concerns
D. Higher available speed
Answer: A
Explanation:

QUESTION NO: 267
Which of the following connection types is capable of transmissions speeds up 100 Gbps?
A. Fiber
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CompTIA 220-801 Exam
B. Coaxial
C. Infrared
D. DSL
Answer: A
Explanation:

QUESTION NO: 268
Which of the following wireless transmission methods requires line of sight?
A. Infrared
B. RFID
C. 802.11a
D. Bluetooth
Answer: A
Explanation:
http://electronics.howstuffworks.com/remote-control2.htm

QUESTION NO: 269
Joe’s company just moved into a new building, and the company’s management is very concerned
about proper equipment grounding. Which of the following risks are they attempting to mitigate by
grounding equipment?
A. Security breaches
B. Electrical shock
C. Chemical burns
D. Equipment theft
Answer: B
Explanation:

QUESTION NO: 270
A video adapter typically has which of the following connector types?

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CompTIA 220-801 Exam
A. eSATA
B. HDMI
C. DB-9
D. RS-232
Answer: B
Explanation:

QUESTION NO: 271
The accounting department has requested a printer with a duplexing assembly. They most likely
want to add which of the following features?
A. Print in color on card stock
B. Print on both sides
C. Print on envelopes
D. Print on specialized paper
Answer: B
Explanation:

QUESTION NO: 272
Which of the following will send all received packets out all of its ports except the port it was
received on?
A. Switch
B. Router
C. WAP
D. Hub
Answer: D
Explanation:

QUESTION NO: 273
Which of the following is used to detect and correct a single bit error in a memory DIMM?

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CompTIA 220-801 Exam
A. RIMM
B. ECC
C. Parity
D. 8b10b encode/decode
Answer: B
Explanation:

QUESTION NO: 274
A new user in a corporate HR department must print to a network printer. This printer is only used
by the HR department for confidential documents. Which of the following is the FASTEST way to
allow the user access to the printer?
A. Add the group Print Users to the HR group.
B. Add the new user to the Everyone group and give the group Print rights to the printer.
C. Add the group Everyone group to the HR group.
D. Add the new user to the HR group.
Answer: D
Explanation:

QUESTION NO: 275
Which of the following devices requires calibration as part of its installation?
A. Touch screen
B. Mouse
C. External HDD
D. Keyboard
Answer: A
Explanation:

QUESTION NO: 276
A cellular mobile hot-spot would create which of the following network types?

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CompTIA 220-801 Exam
A. MAN
B. LAN
C. WAN
D. PAN
Answer: D
Explanation:

QUESTION NO: 277
An upset customer, Anne, calls in to a repair center to report that her new computer is not working.
Anne berates the technician and insists someone repair her computer as soon as possible. The
technician should do which of the following? (Select TWO).
A. Maintain a positive attitude
B. Recommend Anne use another repair center
C. Place Anne on hold to allow her to calm down
D. Follow up with Anne at a later date to verify satisfaction
E. Offer different repair options if possible
F. Listen and do not interrupt the customer
Answer: A,F
Explanation:

QUESTION NO: 278
A technician, Joe, has been told that one of the workers at his company has been using a
company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop
and bringing it back to the repair center. Which of the following has Joe performed?
A. Maintain chain of custody
B. Gathering evidence
C. Device preservation
D. Use of documentation
Answer: B
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 279
A technician is given a failed memory module with 184 pins and is told to order a replacement.
Which of the following modules will the technician order?
A. DDR
B. DDR2
C. DDR3
D. SODIMM
Answer: A
Explanation:

QUESTION NO: 280
Which of the following wireless standards broadcasts in the 5 MHz range only?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: A
Explanation:

QUESTION NO: 281
A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the
following would be the EASIEST and MOST effective upgrade?
A. Add better Sound Card
B. Install a TV Tuner
C. Add additional L2 cache
D. Install USB 3.0 Card
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 282
A user who performs data entry would like to use the number pad on a laptop that does not have
one. Which of the following solutions should a technician recommend? (Select TWO).
A. Use a Bluetooth connected mobile device
B. Use a USB connected Number Pad
C. Install number pad software in Windows
D. Enable the number pad using a function key
E. Re-map keys using Character Map
Answer: B,D
Explanation:

QUESTION NO: 283
A technician is attempting to salvage an old laptop for further use. Which of the following parts are
MOST likely to be considered upgradeable in a laptop? (Select TWO).
A. Motherboard
B. Memory
C. Hard drive
D. Screen
E. Video card
Answer: B,C
Explanation:

QUESTION NO: 284
A user would like to buy a new computer and will eventually add several more hard drives and
possibly a second video card. Which of the following form factors should be recommended?
A. ITX
B. Micro-ATX
C. Mini-ITX
D. ATX
Answer: D
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 285
Which of the following modules of DDR SDRAM is designed to operate at 200 MHz using DDR400 chips?
A. PC-1600
B. PC-2100
C. PC-2700
D. PC-3200
Answer: D
Explanation:

QUESTION NO: 286
Which of the following are MOST commonly used to connect a printer to a computer? (Select
TWO).
A. EIDE
B. RG-6
C. IEEE1394
D. Ethernet
E. DB-9
Answer: D,E
Explanation:

QUESTION NO: 287
Which of the following processor socket types would support an AMD processor? (Select TWO).
A. F
B. LGA
C. 940
D. 775
E. 1155

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CompTIA 220-801 Exam
Answer: A,C
Explanation:

QUESTION NO: 288
Which of the following protocols is used to capture various parameters from network devices in a
secure manner?
A. SNMP
B. SSL
C. SSH
D. SMTP
Answer: A
Explanation:

QUESTION NO: 289
Which of the following connection types is MOST likely associated with an external DVD drive?
A. Fiber
B. Bluetooth
C. SATA
D. USB
Answer: D
Explanation:

QUESTION NO: 290
Which of the following is a feature of both triple and dual channel memory architectures?
A. Small pieces of data are interleaved to reduce latency
B. Data is processed asymmetrically from each RAM channel
C. Three RAM modules can be used in this architecture and have the best performance
D. They are flexible as RAM can be different manufacturers and sizes
Answer: A
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 291
Which of the following voltages can be measured from a Molex connector on the power supply?
(Select TWO).
A. 1.5 volts
B. 3 volts
C. 5 volts
D. 12 volts
E. 115 volts
Answer: C,D
Explanation:

QUESTION NO: 292
Which of the following TCP/IP addresses is a Class B address?
A. 10.0.0.1
B. 15.10.1.1
C. 172.16.32.1
D. 192.168.5.5
Answer: C
Explanation:

QUESTION NO: 293
When upgrading BIOS firmware, which of the following limits are MOST commonly increased?
A. CPU
B. USB capacity
C. Optical drive
D. RAM
Answer: D
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 294
A technician installs a new sound card but no sound can be heard. Which of the following utilities
can be used to see an error?
A. MSCONFIG
B. Device Manager
C. DXDIAG
D. REGEDIT
Answer: B
Explanation:

QUESTION NO: 295
Which of the following would be used to connect two remote sites?
A. Switch
B. Access point
C. Router
D. Hub
Answer: C
Explanation:

QUESTION NO: 296
A bank wants to maximize the security of employee computer data displayed on their screen.
Which of the following would BEST accomplish these goals?
A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers
Answer: B
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 297
Which of the following cable types deliver a non-digital signal? (Select TWO).
A. HDMI
B. DVI-D
C. Display Port
D. VGA
E. DVI-A
Answer: D,E
Explanation:

QUESTION NO: 298
A technician is installing a new IDE optical drive. Which of the following power connectors is
needed for the new drive to function?
A. SATA
B. 8-pin ATX
C. Molex
D. Berg
Answer: C
Explanation:

QUESTION NO: 299
When purchasing a new copy of Windows, which of the following CPU characteristics needs to be
taken into account?
A. Cache size
B. Core count
C. Clock speed
D. Architecture

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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 300
When adding a FireWire adapter to a laptop, which of the following ports would MOST likely be
used?
A. MMC port
B. SODIMM slot
C. Express card 34
D. USB 1.1 port
Answer: C
Explanation:

QUESTION NO: 301
Which of the following displays uses gas to display the image?
A. OLED
B. LED
C. CRT
D. Plasma
Answer: D
Explanation:

QUESTION NO: 302
A user’s laptop does not produce sound even though the volume settings are at maximum in the
operating system. Which of the following would MOST likely resolve this issue?
A. A new sound card
B. A new speaker
C. A BIOS update
D. A hardware volume control

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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 303
Network cards have a unique hex number assigned to every unit. This number is known as which
of the following?
A. IP address
B. LUN
C. Network ID
D. MAC address
Answer: D
Explanation:

QUESTION NO: 304
Which of the following ports is used for HTTPS traffic by default?
A. 80
B. 143
C. 443
D. 8080
Answer: C
Explanation:

QUESTION NO: 305
Which of the following should be configured on a wireless router to block port 3389?
A. MAC filtering
B. Firewall
C. Port triggering
D. Port forwarding
Answer: B
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 306
The computer keeps rebooting, losing power, and shutting down intermittently. After verifying that
there are no issues with overheating the technician suggests that PSU possibly needs to be
replaced. Which of the following tools will technician use to determine if the PSU is the cause?
A. Cable tester
B. Toner probe
C. Multimeter
D. Loopback plug
Answer: C
Explanation:

QUESTION NO: 307
Which of the following cable types is used to transmit data from a satellite dish to the satellite
modem?
A. CAT5e
B. CAT3
C. Fiber
D. RG-6
Answer: D
Explanation:

QUESTION NO: 308
A customer needs to run several virtual machines on their design workstation to work on cross
platform software. Which of the following should be maximized to improve workstation
performance? (Select TWO)
A. Cooling fans
B. RAM
C. Number of CPU cores
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CompTIA 220-801 Exam
D. Storage space
E. PCIe slots
Answer: B,C
Explanation:

QUESTION NO: 309
Older video cards used S-video to output to a TV. This standard has been replaced by:
A. FireWire
B. SCSI
C. Coaxial
D. HDMI
Answer: D
Explanation:

QUESTION NO: 310
Which of the following is the BEST approach a technician should take when informing a customer
about their findings of any specific computer problem?
A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.
Answer: A
Explanation:

QUESTION NO: 311
Most notebook PCs have their WiFi antenna located in the:
A. LCD.
B. WiFi card.
C. I/O area.
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CompTIA 220-801 Exam
D. top cover.
Answer: D
Explanation:

QUESTION NO: 312
Which of the following displays has the HIGHEST Hz frequency?
A. Plasma
B. LED
C. CRT
D. LCD
Answer: A
Explanation:

QUESTION NO: 313
Which of the following devices can be used to merge traffic between two different network
topologies?
A. Hub
B. Bridge
C. Switch
D. Access point
Answer: B
Explanation:

QUESTION NO: 314
A gaming PC has been built from components. The system is getting power but there is no video
on the display. Which of the following is the MOST likely cause of the issue?
A. The display is defective and needs to be replaced.
B. The SATA controller is disabled in the BIOS.
C. The PCIe 6-pin power cable is not connected to the high-end video card.
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CompTIA 220-801 Exam
D. The CPU is not powerful enough to provide adequate speed to the system.
Answer: C
Explanation:

QUESTION NO: 315
Which of the following RAM types is used if it is labeled as 4 GB PC1333?
A. RAMBUS
B. DDR3
C. SDIMM
D. SIM
Answer: B
Explanation:

QUESTION NO: 316
Which of the following versions of Windows XP would a technician MOST likely install for a small
business?
A. Windows XP Professional 64-bit
B. Windows XP Professional
C. Windows XP Media Center
D. Windows XP Home
Answer: B
Explanation:

QUESTION NO: 317
Which of the following is the subnet mask for a Class A IP address?
A. 127.0.0.1
B. 255.0.0.0
C. 255.255.255.0
D. 255.255.255.254
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CompTIA 220-801 Exam
Answer: B
Explanation:

QUESTION NO: 318
Which of the following BEST explains how the data rate is doubled in DDR RAM?
A. CPU clock speed is doubled
B. Uses 64-bit instead of 32-bit architecture
C. Memory clock speed is doubled
D. Data transfer on both clock edges
Answer: D
Explanation:

QUESTION NO: 319
A technician is building a custom gaming computer. Which of the following is the FASTEST
memory the technician can use?
A. DDR2 CAS7
B. DDR3 CAS9
C. DDR3 CAS10
D. DDR3 CAS11
Answer: B
Explanation:

QUESTION NO: 320
A customer needs to run 3 virtual machines on their software design workstation. Which of the
following CPUs would be MOST cost effective for this task?
A. 3 Core
B. 4 Core
C. 8 Core
D. 12 Core

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CompTIA 220-801 Exam
Answer: B
Explanation:

QUESTION NO: 321
An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of
the following is the port that would take a Wi-Fi card in this laptop?
A. SODIMM
B. PCMCIA
C. SD
D. Compact flash
Answer: B
Explanation:

QUESTION NO: 322
A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card
is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available.
Which of following BEST represents the compatibility between the hardware?
A. It will not install correctly, and the PCI slot is already being used by the video card.
B. It will install correctly to the PCI Express slot onto the motherboard. The card should function
correctly, as the PCI Express 2.0 slot is backwards compliant.
C. It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible.
D. It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express
2.0 standards are completely different.
Answer: B
Explanation:

QUESTION NO: 323
A user is trying to use Remote Desktop to connect to another computer on the LAN. The
connection fails. The technician opens up a command prompt and types the following. “telnet
computer name. 3389” and also gets the same error message. Which of the following is the MOST
likely cause of this error, assuming that the OS firewall has been disabled?

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CompTIA 220-801 Exam
A. The antivirus software is blocking the incoming connection.
B. The ISP is blocking Remote Desktop at their end.
C. The RDP connection has been configured to use a non-standard port.
D. The telnet service has not been installed.
Answer: C
Explanation:

QUESTION NO: 324
Which of the following is the standard sequence of wire color in a RJ-11 phone line?
A. Green, Black, Yellow, Red
B. Black, Red, Green, Yellow
C. Yellow, Black, Red, Green
D. Red, Black, Green, Yellow
Answer: B
Explanation:

QUESTION NO: 325
Which of the following is an example of a Class C TCP/IP address?
A. 23.54.35.225
B. 127.0.0.0
C. 131.55.30.210
D. 197.27.37.57
Answer: D
Explanation:

QUESTION NO: 326
Which of the following is an advantage of dynamic addressing?
A. To allow hosts with different subnet masks to communicate
B. To prevent host computers from staying at one address
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CompTIA 220-801 Exam
C. To allow easy addition of new hosts to the network
D. To allow hosts to use multiple addresses at the same time
Answer: C
Explanation:

QUESTION NO: 327
DNS on a client computer provides which of the following functions?
A. Communicate with a remote server for user login validation
B. Communicate internally with cached tables for address assignment
C. Communicate with a remote server for address assignment
D. Communicate with a remote server for address resolution
Answer: D
Explanation:

QUESTION NO: 328
Which of the following network topologies is MOST likely to affect other devices on the network if
there is a problem with one of the devices?
A. Mesh
B. Bus
C. Ring
D. Star
Answer: C
Explanation:

QUESTION NO: 329
Which of the following Internet connection types would be MOST susceptible to interference from
weather? (Select TWO).
A. Dial-up
B. Line-of-sight
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CompTIA 220-801 Exam
C. Satellite
D. Cable
E. DSL
Answer: B,C
Explanation:

QUESTION NO: 330
Which of the following diagnostics is performed at POST?
A. RAM Self Check
B. Temperature Check
C. Hard Disk Parity Check
D. Plug and Play Compliance Check
Answer: A
Explanation:

QUESTION NO: 331
Which of the following connection types is rated at transfer speeds of 480 Mbps?
A. USB 1.1
B. USB 2.0
C. 1394b
D. 1394a
Answer: B
Explanation:

QUESTION NO: 332
Which of the following levels of RAID is MOST likely to increase performance while NOT offering
additional reliability?
A. RAID 0
B. RAID 1
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114

CompTIA 220-801 Exam
C. RAID 5
D. RAID 10
Answer: A
Explanation:

QUESTION NO: 333
A contractor has removed a wall jack and thrown it away. There is no longer a line number on the
network cable. A technician attaches a far end connector and proceeds to several wiring closets to
find the patch panel location of the cable. Which of the following tools will the technician need for
this job?
A. Toner probe
B. Loopback plug
C. Cable tester
D. Multimeter
Answer: A
Explanation:

QUESTION NO: 334
The company is considering adding Bluetooth printers to the environment. In Windows 7, how
would a technician add a Bluetooth printer?
A. Start >Printers and Devices >Add a Printer >Add a local printer
B. Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer
C. Start >Control Panel >Device Manager > Add a Bluetooth printer
D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Answer: D
Explanation:

QUESTION NO: 335
Which of the following connector types does CAT5e require to connect it from a PC to a switch or
router?

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CompTIA 220-801 Exam
A. RJ-45
B. RJ-11
C. BNC
D. LC
Answer: A
Explanation:

QUESTION NO: 336
During the installation of a wireless router at a small business, it is noted that some of the wireless
clients support WPA2 and some of the clients support WPA. Which of the following encryptions
should be set on the router?
A. WPA
B. WPA2
C. WEP
D. TKIP
Answer: A
Explanation:

QUESTION NO: 337
Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Answer: A
Explanation:

QUESTION NO: 338
When building a RAID 10 array, which of the following is the minimum number of drives that have
to be installed?

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CompTIA 220-801 Exam
A. 2
B. 3
C. 4
D. 5
Answer: C
Explanation:

QUESTION NO: 339
Which of the following is the correct configuration for a RAID 5 array?
A. A two disk set with one data strip
B. A three disk set with two data strips and a parity strip
C. A two disk set with two data strips
D. A four disk set with two sets of data strips
Answer: B
Explanation:

QUESTION NO: 340
A user has a new laptop with a quad-core processor, and wants to increase the memory of the
unit. Which of the following memory types would be the BEST choice?
A. DIMM
B. RIMM
C. SIMM
D. SODIMM
Answer: D
Explanation:

QUESTION NO: 341
Which of the following is the MOST critical component related to removing heat from the CPU?
A. Vented case
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CompTIA 220-801 Exam
B. Number of fans
C. Thermal paste
D. Liquid cooling
Answer: C
Explanation:

QUESTION NO: 342
Which of the following is the form factor of a standard S-video connector?
A. DB-15
B. DB-25
C. DIN-6
D. DB-9
Answer: C
Explanation:

QUESTION NO: 343
Which of the following network devices broadcasts all data to all users?
A. Hub
B. Router
C. Switch
D. Bridge
Answer: A
Explanation:

QUESTION NO: 344
Which of the following cooling types would MOST likely be recommended for a home theater PC?
A. Nitrogen
B. Liquid
C. Fan/heatsink
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CompTIA 220-801 Exam
D. Passive
Answer: C
Explanation:

QUESTION NO: 345
Which of the following Internet connection types will offer a more consistent upload and download
speed?
A. DSL
B. ISDN
C. Satellite
D. Fiber
Answer: D
Explanation:

QUESTION NO: 346
Which of the following describes a function of dual data rate memory?
A. Correcting errors in memory twice per clock signal
B. Reading and writing twice per clock signal
C. Refreshing the level 3 cache twice per clock signal
D. Reading or writing twice per clock signal
Answer: D
Explanation:

QUESTION NO: 347
The network printer is locking up and printing garbled text. When the user cancels the job from
their local print queue, nothing happens. Which of the following is the MOST likely cause?
A. The printer needs to be power cycled to clear the job.
B. The print server’s queue needs to be checked.
C. The printer needs to be set to factory defaults.
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CompTIA 220-801 Exam
D. The user’s workstation needs to be rebooted.
Answer: B
Explanation:

QUESTION NO: 348
A user reports that the workstation next to them has prohibited material on the screen. Which of
the following should the technician do FIRST?
A. Unplug the network
B. Ask the user for their password
C. Identify what files are open
D. Power off the workstation
Answer: C
Explanation:

QUESTION NO: 349
The security team has implemented new guidelines on how to handle sensitive information stored
on workstations based on a past incident involving information found on donated workstations.
Which of the following should be completed by technicians before donating the workstations?
A. Install a new operating system
B. Delete users’ data before donation
C. Write the drive with 1’s and 0’s three times
D. Delete all partitions of the hard drive
Answer: C
Explanation:

QUESTION NO: 350
A technician has installed a new motherboard in a workstation, but after hardware tests, the
motherboard has failed. Which of the following should the technician do FIRST before replacing
the motherboard?

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CompTIA 220-801 Exam
A. Reseat all power connections.
B. Remove the CMOS battery.
C. Install the graphics card.
D. Ground to the case.
Answer: D
Explanation:

QUESTION NO: 351
Which of the following wireless networking standards can operate at two different frequencies
simultaneously?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: D
Explanation:

QUESTION NO: 352
A user reports that when printing to the laser printer there is a constant blank spot on every page.
Which of the following should the technician do NEXT to resolve the issue?
A. Replace the toner cartridges.
B. Use compressed air to clean out any debris.
C. Reset the printer to factory defaults.
D. Reinstall the printer drivers on the user’s workstation.
Answer: B
Explanation:

QUESTION NO: 353
Which of the following represents fan connector sizes on a motherboard?

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CompTIA 220-801 Exam
A. 1-pin and 2-pin
B. 1-pin and 3-pin
C. 2-pin and 3-pin
D. 2-pin and 5-pin
Answer: C
Explanation:

QUESTION NO: 354
A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on
both ends of the cable. Which of the following is the type of cable the technician has?
A. Coaxial cable
B. Cross over cable
C. Patch cable
D. Plenum cable
Answer: B
Explanation:

QUESTION NO: 355
A customer had a small electrical fire in one of their older home computers but it was easily put out
because there was a box of baking soda in the kitchen. In the future the customer wants to be
better prepared. The customer contacts the technician for the right fire extinguisher. Which of the
following should be recommended? (Select TWO).
A. Class K extinguisher
B. Bigger box of baking soda
C. Class ABC extinguisher
D. Class B extinguisher
E. Class C extinguisher
Answer: C,E
Explanation:

QUESTION NO: 356

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CompTIA 220-801 Exam
CAT6 cable has several characteristics that make it more desirable in an assembly line
environment. Which of the following describes one of its unique characteristics?
A. It is more waterproof than other forms of cable.
B. It can transmit analog signals to greater distances.
C. It is less likely to be influenced by system noise.
D. It exceeds the building code requirement for plenum cable.
Answer: C
Explanation:

QUESTION NO: 357
Which of the following external ports would a technician use to connect a printer? (Select TWO).
A. eSATA
B. COM1
C. VGA
D. USB
E. Parallel
Answer: D,E
Explanation:

QUESTION NO: 358
A printer using multipart paper is not printing properly on every page. Parts of some letters are
missing, making it hard to read. Which of the following should a technician do to correct the
problem?
A. Replace the print head
B. Rewind the printer ribbon and test
C. Replace the ribbon, paper, and print head
D. Replace the ribbon
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 359
A technician is about to open a desktop workstation to replace a card. The technician shuts the
computer down, opens it, grounds himself to the frame, and begins the task. Which of the
following did the technician fail to do?
A. Power down the UPS.
B. Ground the card to the frame.
C. Turn the power switch off.
D. Disconnect the power cable.
Answer: D
Explanation:

QUESTION NO: 360
A recent power outage has affected several circuits in the same region, and the helpdesk is
receiving an overwhelming number of calls from users who are having network connectivity
issues. Which of the following examples of professionalism should the helpdesk focus on the
MOST while answering these calls?
A. Do not trivialize the customer’s problems.
B. Be culturally sensitive.
C. Document and record every conversation.
D. Ask open-ended questions to narrow the scope of the problem.
Answer: A
Explanation:

QUESTION NO: 361
Which of the following connectors are typically used to terminate an RG-6 cable? (Select TWO).
A. RJ-45
B. BNC
C. ST
D. DIN-9
E. F
Answer: B,E

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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 362
Which of the following is the MAIN difference between LED and OLED displays?
A. LED employ organic materials while OLED do not.
B. OLED use light emitting polymers while LED do not.
C. LED emit light in all directions while OLED do not.
D. OLED do not require a voltage differential while LED do.
Answer: B
Explanation:

QUESTION NO: 363
Laser printers differ from thermal printers because:
A. they use an electro-static field while thermal printers use heating elements to expose the
image.
B. they use ink while thermal printers use a ribbon to transfer the image on the paper.
C. they use laser while thermal printers use heat to melt the toner on the paper.
D. they use heat to expose the image while thermal printers use heat to transfer the image.
Answer: A
Explanation:

QUESTION NO: 364
Upon entering a computer room, a technician is shocked by a static electricity discharge when
touching one of the computers. Which of the following environmental controls should be adjusted
so that technicians will not be shocked in the future?
A. The temperature must be increased.
B. The humidity level must be decreased.
C. The temperature must be decreased.
D. The humidity level must be increased.

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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 365
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?
A. All unused RAMBUS slots need to be filled with CRIMM dummy chips.
B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system.
C. RAMBUS memory provides more throughput and maximum speed than DDR3.
D. RAMBUS slots are backwards compatible with DDR1 memory.
Answer: A
Explanation:

QUESTION NO: 366
Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the
following supplementary items to allow for proper installation?
A. FireWire cards
B. Riser cards
C. Storage cards
D. Network cards
Answer: B
Explanation:

QUESTION NO: 367
Which of the following is a clear characteristic of an IPv6 Internet address?
A. 32 bit length
B. APIPA compatibility
C. 128 bit length
D. 64 bit length
Answer: C
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 368
The term “WAN” is commonly used when describing which of the following networks?
A. Mesh
B. Local Wi-Fi network
C. Internet
D. Ad hoc Wi-Fi network
Answer: C
Explanation:

QUESTION NO: 369
Which of the following is BEST used for fire safety to prevent toxic fumes during a fire?
A. Multi-mode cables
B. Single-mode cable
C. PVC cables
D. Plenum cables
Answer: D
Explanation:

QUESTION NO: 370
Which of the following devices forwards any packet to all ports regardless of the packet address?
A. Bridge
B. Hub
C. Router
D. Switch
Answer: B
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 371
Which of the following appliances can function as a connection point between network devices as
well as provide access to the Internet?
A. Hub
B. Router
C. Bridge
D. Switch
Answer: B
Explanation:

QUESTION NO: 372
Which of the following laptop hardware would be the LEAST likely to be replaced?
A. CPU
B. Display screen
C. RAM
D. Hard drive
Answer: A
Explanation:

QUESTION NO: 373
Which of the following ports is associated with HTTPS?
A. 53
B. 80
C. 443
D. 3389
Answer: C
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 374
How should a technician respond in a situation where a user is very upset about a repeated
problem?
A. Be nice and inform the user that they are committed to try to fix the problem.
B. Ask how the user’s family is doing and other current affairs to create a calm atmosphere.
C. Be courteous and assure the user that they will take responsibility for the resolution.
D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the
user has caused.
Answer: C
Explanation:

QUESTION NO: 375
A building has five rooms each with their own switch. All network packets from each room pass
through room five's switch prior to reaching any PC or the Internet. Which of the following LAN
topologies is being used at this company?
A. Mesh
B. Star
C. Bus
D. Hybrid
Answer: B
Explanation:

QUESTION NO: 376
A customer needs 4 new systems for their engineering design department. Which of the following
options would BEST satisfy the client’s requirements? (Select TWO).
A. USB 3.0
B. DVI output
C. Thin client
D. Workstation
E. Fast Ethernet
Answer: B,D

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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 377
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the
following components should the technician avoid touching when performing the installation?
A. Fuser housing
B. Transfer roller
C. Pickup roller
D. Toner cartridge
Answer: B
Explanation:

QUESTION NO: 378
Which of the following is a type of Fiber connector?
A. RJ-45
B. BNC
C. F-Connector
D. ST
Answer: D
Explanation:

QUESTION NO: 379
Which of the following socket types supports an Intel iCore second generation processor?
A. 775
B. 1155
C. 1156
D. 1366
Answer: B
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 380
A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end
user reports that the print is not visible on the third and fourth copies of the form. Which of the
following will correct the issue?
A. Decrease the character per minute rate
B. Increase the platen gap
C. Increase the character per minute rate
D. Decrease the platen gap
Answer: D
Explanation:

QUESTION NO: 381
Which of the following describes a Class A IP address?
A. The last octet is between 1 and 128 with a subnet mask of 255.0.0.0
B. The first octet is between 1 and 128 with a subnet mask of 255.255.255.0
C. The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
D. The last octet is between 1 and 128 with a subnet mask of 255.255.255.0
Answer: C
Explanation:

QUESTION NO: 382
Which of the following is the valid port for remote desktop protocol?
A. 110
B. 443
C. 3389
D. 8080
Answer: C
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 383
Which of the following would be the MOST common use for a cable with a DE-15 connector?
A. SCSI
B. Printer
C. RS-232 Serial
D. VGA Video
Answer: D
Explanation:

QUESTION NO: 384
An administrator creates a server to be used for translating a device IP address into a network
name. Which of the following ports MUST be enabled for this server?
A. 21
B. 53
C. 80
D. 110
Answer: B
Explanation:

QUESTION NO: 385
A customer requests a technician to build a Home Server PC with a RAID array. The customer will
be using a NAS as a backup system. Which of the following RAID configuration with SATA hard
drives would provide the BEST performance?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Answer: A
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 386
A customer would like to be able to watch TV on their home computer and record television
shows. Which of the following should be installed in their machine?
A. FireWire card
B. Tuner card
C. Wireless card
D. Serial card
Answer: B
Explanation:

QUESTION NO: 387
A small office would like to implement a cost effective alternative to a full blown server that merely
provides simple file sharing with RAID 1. Which of the following is the BEST option?
A. NAS
B. IPS
C. Access Point
D. SAN
Answer: A
Explanation:

QUESTION NO: 388
Which of the following devices would need to be installed on a computer to allow the user to make
video conference calls?
A. Webcam
B. Digitizer
C. LCD display
D. Microphone

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CompTIA 220-801 Exam
Answer: A
Explanation:

QUESTION NO: 389
Which of the following connection types uses a 15-pin connector for displays?
A. USB
B. VGA
C. Serial
D. DVI-I
Answer: B
Explanation:

QUESTION NO: 390
Which of the following PC configurations would benefit the MOST from additional processor
cores?
A. Virtualization Workstation
B. File Sharing Server
C. Office Productivity PC
D. Thin Client
Answer: A
Explanation:

QUESTION NO: 391
Which of the following network classes is identified by a subnet mask of 255.240.0.0?
A. Class A
B. Class B
C. Class C
D. Class D
Answer: B
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 392
While explaining a problem to a technician a customer misuses terminology that confuses the
technician.
Which of the following is an appropriate response for the technician?
A. Politely listen to the customer and then perform diagnostics
B. Explain that the terminology being used is unknown
C. Ask questions to help fully understand the issue
D. Ask another technician to help the customer
Answer: C
Explanation:

QUESTION NO: 393
When sharing a local printer with network users, which of the following considerations MUST be
taken into account to ensure users will be able to print?
A. Network permissions
B. Printer language
C. Print spool priorities
D. Network topology
Answer: A
Explanation:

QUESTION NO: 394
An example of built-in system diagnostics includes which of the following?
A. POST cards
B. Indicator lights
C. TPM

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CompTIA 220-801 Exam
D. BIOS settings
Answer: B
Explanation:

QUESTION NO: 395
When adding an additional internal SATA hard drive to a system, which of the following BIOS
settings should be confirmed?
A. TPM status
B. Clock speed
C. Port status
D. Bus speed
Answer: C
Explanation:

QUESTION NO: 396
Which of the following is another description of a default gateway?
A. The DNS server
B. The inverse subnet mask
C. The route of last resort
D. The subnet network address
Answer: C
Explanation:

QUESTION NO: 397
Which of the following uses RTP or SIP for communication between devices?
A. Bridge
B. NAS
C. Modem
D. VoIP
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CompTIA 220-801 Exam
Answer: D
Explanation:

QUESTION NO: 398
The imaging process of a laser printer includes which of the following steps?
A. Submitting
B. Formatting
C. Cleaning
D. Duplexing
Answer: C
Explanation:

QUESTION NO: 399
Impact printers use which of the following technology combinations for generating printed output?
A. Pin / Ribbon
B. Nozzle / Ink
C. Drum / Toner
D. Heat / Ribbon
Answer: A
Explanation:

QUESTION NO: 400
When diagnosing potential RAM issues, which of the following should be checked for proper
configuration?
A. Bus speeds
B. Fan speeds
C. UAC configuration
D. CMOS battery voltage
Answer: A
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CompTIA 220-801 Exam
Explanation:

Topic 4, Volume D
QUESTION NO: 401
A technician configures a new laptop for a customer and tests it before packing it up. When the
laptop arrives, it is unable to connect to any wireless networks. Which of the following should the
technician instruct the customer to check FIRST?
A. Amount of Installed RAM
B. Updated WiFi drivers
C. CMOS battery
D. External toggle switch
Answer: D
Explanation:

QUESTION NO: 402
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and
uses 5GHz frequency?
A. A
B. B
C. G
D. N
Answer: A
Explanation:

QUESTION NO: 403
A user has a wireless home office and would like to add file storage and print server to the
domain. The user has only enough funds to upgrade one feature on the server. Which of the
following would be the MOST beneficial upgrade for this PC role?

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CompTIA 220-801 Exam
A. Add a second multi-core processor for faster computations
B. Add a Gigabit Ethernet card for fast file transfers.
C. Replace Windows XP Professional with the newer Windows 7 Home Premium
D. Add an additional hard drive to create a RAID 0
Answer: D
Explanation:

QUESTION NO: 404
A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which
of the following could backup these pictures to a single medium?
A. Zip Drive
B. DVD Burner
C. LTO Drive
D. Blu-Ray Burner
Answer: C
Explanation:

QUESTION NO: 405
A user has powered off their computer after a suspected attack and breach. A technician has been
assigned to pick up the PC and deliver it to the corporate office. Which of the following should the
technician do after receiving the PC?
A. Record what the user experienced, the times they experienced it and the effects of the breach
B. Image the drive and create a drive hash to prove the contents were not changed in transit
C. Document the customer and technician's names, what was received, and the time
D. Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate
office
Answer: C
Explanation:

QUESTION NO: 406
A user has a PoE device that does not power on. The technician believes that the switch may not
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CompTIA 220-801 Exam
be outputting the appropriate amount of power to the device. Which of the following could be used
to test this hypothesis?
A. Multimeter
B. Toner probe
C. Lineman's handset
D. Loopback plug
Answer: A
Explanation:

QUESTION NO: 407
A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect
a faulty connector.
Which of the following voltages should be supplied through the power connector to an IDE hard
drive? (Select TWO).
A. 3V
B. 5V
C. 5.5V
D. 9V
E. 12V
F. 20V
Answer: B,E
Explanation:

QUESTION NO: 408
An internal SATA connected hard drive can share a data cable with how many other drives?
A. 0
B. 1
C. 2
D. 3
Answer: A
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 409
A company is using employees to load up skids with CRTs and need to have them removed.
Which of the following concerns is MOST appropriate regarding environmental safety concerns?
A. Proper lifting technique
B. Disposal regulations
C. Equipment grounding
D. Electromagnetic interference
E. Electrical fire safety
Answer: B
Explanation:

QUESTION NO: 410
A docking station differentiates itself from other laptop peripherals in which of the following ways?
A. It allows the connection of external hard drives.
B. It adds additional ports and connections.
C. It allows for an external monitor to be connected.
D. It allows the laptop to be securely locked.
Answer: B
Explanation:

QUESTION NO: 411
Which of the following printer types uses an imaging drum as part of the printing process?
A. Thermal
B. Inkjet
C. Laser
D. Impact
Answer: C
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CompTIA 220-801 Exam
Explanation:
http://www.inktechnologies.com/blog/what-is-an-imaging-drum/

QUESTION NO: 412
Which of the following is a characteristic of single-mode fiber compared to multi-mode?
A. Multi-mode fiber is resistant to EMI while single mode is not.
B. Single-mode fiber uses laser while multi-mode does not.
C. Multi-mode fiber supports lower speeds than single-mode.
D. Single-mode fiber uses light, while multi-mode can use light or RF.
Answer: B
Explanation:

QUESTION NO: 413
A user would like to install an external optical drive that allows for the largest capacity burning
capability with the ability to re-write discs. Which of the following technologies should the
technician recommend to the customer?
A. CD-RW
B. JAZ
C. DVD-RW DL
D. BD-RE
Answer: D
Explanation:

QUESTION NO: 414
After identifying illegal activity on a small business computer, a business owner asks the office
secretary to log into the system to retrieve various files. Which of the following aspects of
procedural forensic analysis were violated in this scenario?
A. Data preservation
B. Proper channel reporting
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CompTIA 220-801 Exam
C. Initial response identification
D. Tracking of documentation
Answer: A
Explanation:

QUESTION NO: 415
Which of the following is the MAXIMUM data transfer rate of Bluetooth v3.0?
A. 1Mbps
B. 3Mbps
C. 24Mbps
D. 54Mbps
Answer: C
Explanation:

QUESTION NO: 416
Which of the following is the MAXIMUM connection distance of a Bluetooth device?
A. 10 feet (3.05 meters)
B. 30 feet (9.14 meters)
C. 100 feet (30.48 meters)
D. 300 feet (91.44 meters)
Answer: B
Explanation:

QUESTION NO: 417
Which of the following frequencies does Bluetooth use?
A. 900 MHz
B. 1.8 GHz
C. 2.4 GHz
D. 5 GHz
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CompTIA 220-801 Exam
Answer: C
Explanation:

QUESTION NO: 418
A technician has been asked to configure a printer to be shared amongst the users in a small
workgroup. Each computer in the workgroup utilizes an existing wireless router for network
connectivity. The printer to be configured only connects via USB. Which of the following should be
implemented to share the printer so that implementation costs are kept to a minimum?
A. Connect the printer to a computer within the workgroup and share it from that computer
B. Connect the printer to the wireless router and assign it its own network address
C. Connect the printer to an external hardware print server and share it amongst the workgroup
D. Connect the printer to a USB hub that each computer in the workgroup has access to
Answer: A
Explanation:

QUESTION NO: 419
A technician has been asked to procure a video adapter solution for use in commercial graphics
design and CAD/CAM system. The solution should utilize specialized drivers to provide additional
system stability. Which of the following solutions would BEST meet the user’s needs?
A. Dual cards in a CrossFire configuration
B. TV Tuner card with HDMI output options
C. CUDA enabled line of graphics cards
D. Dual cards in an SLI configuration
Answer: C
Explanation:

QUESTION NO: 420
In which of the following situations should an MSDS be consulted?
A. A new cleaning solution is used
B. The corner of a desk snaps off
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CompTIA 220-801 Exam
C. An office window is shattered
D. Soda is spilled on the floor
Answer: A
Explanation:

QUESTION NO: 421
Joe, a technician, is installing a wireless inkjet printer into a small office. He wants to minimize
long term issues connecting to the printer from any workstation and ensure easy access to its
configuration page.
Which of the following steps would ensure this?
A. Share the printer on the directory.
B. Plug an Ethernet cord in as well.
C. Turn off all DHCP on the network.
D. Configure a static IP for the printer.
Answer: D
Explanation:

QUESTION NO: 422
Anne, a technician, is asked to immediately fix a CEO’s tablet that is not connecting to the
network, and she realizes it is missing its static IP settings. When she returns to her desk with the
tablet to research the correct settings, the CEO comes over and berates her for walking away with
the equipment. Which of the following is the BEST way to handle this situation?
A. Hand the tablet back unfixed so the CEO is immediately appeased.
B. Politely explain the reason for removing the tablet and return it after inputting the settings.
C. Complete the settings fix before handing the tablet to the CEO, then immediately inform her
Manager.
D. Calmly explain why she was correct for taking the tablet.
Answer: B
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 423
Which of the following slots would MOST likely be used to install and configure a modern RAID
card?
A. PCIe
B. AGP
C. CNR
D. ISA
Answer: A
Explanation:

QUESTION NO: 424
Which of the following RAID types employs two identically sized disks and creates a mirror for
data redundancy purposes?
A. RAID 0
B. RAID 1
C. RAID 1+0
D. RAID 5
Answer: B
Explanation:

QUESTION NO: 425
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data
transmission over an uncongested 5GHz spectrum?
A. A
B. B
C. G
D. N
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 426
When replacing components inside of a computer, which of the following should be worn to
prevent electro-static discharge?
A. Safety goggles
B. Grounding strap
C. Safety shoes
D. Canvas gloves
Answer: B
Explanation:

QUESTION NO: 427
Which of the following components would MAXIMIZE I/O performance of a graphic design
workstation?
A. High performance GPU.
B. Maximum RAM
C. Solid State Drive
D. Multicore CPU
Answer: C
Explanation:

QUESTION NO: 428
Which of the following components needs to be maximized to improve performance in a
workstation used for virtualization? (Select TWO).
A. Network speed
B. RAM
C. Disk space
D. USB ports
E. CPU cores
F. Video cards
Answer: B,E
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 429
Which of the following RAM types is rated at PC2400?
A. DDR
B. DDR2
C. DDR3
D. SDRAM
Answer: A
Explanation:

QUESTION NO: 430
A Bluetooth printer has been installed. Which of the following MUST be performed to allow users
to print from a mobile device?
A. Enable MAC filtering
B. Configure print queue
C. Set static IPs
D. Device pairing
Answer: D
Explanation:

QUESTION NO: 431
A multi-form impact printer is having print smearing issues and jams frequently. Which of the
following should a technician do FIRST to fix both issues?
A. Clean the print head
B. Replace the print head
C. Replace the ribbon
D. Replace the paper
Answer: B
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 432
A printer is having constant paper jams at both input trays. The printer was operating normally this
morning. Which of the following is the FIRST thing that should be performed to troubleshoot the
problem?
A. Clean all of the printer rollers with alcohol.
B. Replace the rollers in the printer.
C. Replace the paper with new stock.
D. Remove and clean the print heads.
Answer: C
Explanation:

QUESTION NO: 433
A technician is asked to install a PC for Anne, a new user. Anne will be performing all of her work
on a remote server. Which of the following will MINIMIZE local resource utilization?
A. Thick Client
B. CAD Workstation
C. Virtualization Workstation
D. Thin Client
Answer: D
Explanation:

QUESTION NO: 434
A technician is building a new workstation for a user that will be performing 3D video rendering.
Which of the following is MOST likely a requirement for this workstation? (Select TWO).
A. Gigabit Network Access
B. Specialized Video Card
C. HDMI Output
D. Additional USB 3.0 Ports
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CompTIA 220-801 Exam
E. Liquid Cooling
F. High Capacity Hard drive
Answer: B,F
Explanation:

QUESTION NO: 435
When connecting a PC to a high-definition TV, which of the following resolutions displays BEST on
the device?
A. 800x600
B. 1600x1080
C. 1900x1200
D. 1920x1080
Answer: D
Explanation:

QUESTION NO: 436
A technician is tasked with adding an expansion card to connect an external device. Which of the
following expansion cards would provide the FASTEST data transfer speeds?
A. IEEE 1394
B. USB 2.0
C. RS-232
D. EIDE
Answer: A
Explanation:

QUESTION NO: 437
When building a PC, which of the following is MOST critical to ensure efficient cooling of the CPU?
A. Size of the processor heatsink
B. Use of thermal paste
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CompTIA 220-801 Exam
C. Number of cabinet fans
D. Installing a liquid cooling system
Answer: B
Explanation:

QUESTION NO: 438
A technician is tasked with building a virtualization workstation. Which of the following are the
MOST critical requirements? (Select TWO).
A. CPU
B. High-end GPU
C. SSD
D. RAM
E. Liquid cooling
F. Dual monitors
Answer: A,D
Explanation:

QUESTION NO: 439
A technician has been asked by Joe, an end user, to select a new monitor for his desk. Due to
desk size, Joe needs the thinnest monitor possible.
Which of the following monitor types would BEST suit his needs?
A. Plasma
B. CRT
C. DLP
D. OLED
E. LCD
Answer: D
Explanation:

QUESTION NO: 440
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CompTIA 220-801 Exam
Which of the following protocols would be BEST used to access the command line interface of a
router securely?
A. TELNET
B. HTTP
C. SSH
D. SFTP
Answer: C
Explanation:

QUESTION NO: 441
A technician is advised that a laptop battery is no longer charging. Which of the following is the
BEST way to begin diagnostic testing for a battery?
A. Unplug the power supply from the laptop.
B. Reboot into the BIOS.
C. Test the battery with a multimeter.
D. Remove the battery and run on AC power.
Answer: B
Explanation:

QUESTION NO: 442
The boot process of a laptop is slow and often displays “no operating system found”. Which of the
following would BEST solve these problems?
A. Ensure MBR is properly formatted.
B. Disable CD/DVD from boot options.
C. Place HDD on top of boot options.
D. Remove any external USB drives during boot.
Answer: C
Explanation:

QUESTION NO: 443
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CompTIA 220-801 Exam
Which of the following expansion slots would be MOST commonly used to add peripheral devices
onto laptops?
A. SD Card Slot
B. PCMCIA
C. DIMM
D. SODIMM
Answer: B
Explanation:

QUESTION NO: 444
Joe, a technician, is attempting to install a new printer on a Windows 7 Enterprise x86 machine.
Upon inspection, Joe finds that he only has access to a 64-bit driver for the printer. Which of the
following scenarios BEST describes the outcome of this situation?
A. As long as the driver is signed, it should work with this version of Windows.
B. As long as the driver is IA-64 compatible, it should work with this Windows version.
C. Joe should install the driver using Windows Vista compatibility mode.
D. A 32-bit driver will have to be found in order to install the printer.
Answer: D
Explanation:

QUESTION NO: 445
A new high security printer is being installed at a small office, with the requirement that only
connectivity over direct line of sight be allowed. Which of the following technologies would BEST
achieve this goal?
A. FireWire
B. Bluetooth
C. Infrared
D. 802.11n
Answer: C
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 446
Ann, a user, has requested help to choose a new workstation for her design business. Which of
the following would be the MOST important feature of a new workstation?
A. FireWire adapter card
B. High performance graphics card
C. Surround sound audio card
D. USB 3.0 port
Answer: B
Explanation:

QUESTION NO: 447
Which of the following cable types has extra shielding built into the cable to guard against EMI?
A. UTP
B. Multimode
C. STP
D. Single-mode
Answer: C
Explanation:

QUESTION NO: 448
Replacing which of the following laptop components may also replace the power inverter board?
A. PCMCIA slot
B. LCD screen
C. Hard drive
D. WLAN card
Answer: B
Explanation:

QUESTION NO: 449
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CompTIA 220-801 Exam
Joe, a technician, is asked to replace the LCD panel portion of a laptop screen. Upon removing
the outside cover, Joe finds loose wires surrounding the LCD panel.
Which of the following is the MOST likely purpose of these wires?
A. Reduces EMI for a clearer video picture
B. Wiring for an a Bluetooth adapter
C. Antennas for the wireless network card
D. Connections for a high performance video card
Answer: C
Explanation:

QUESTION NO: 450
Which of the following printer components is responsible for flipping the paper over to allow
printing on both sides?
A. Fusing assembly
B. Image transfer assembly
C. Duplexing assembly
D. Paper registration assembly
Answer: C
Explanation:

QUESTION NO: 451
Which of the following memory types is normally associated with the RAM in a desktop PC?
A. Non-ECC
B. ROM
C. SODIMM
D. ECC
Answer: A
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 452
Memory with built-in features to recover from errors is also known as:
A. Parity
B. SDRAM
C. DDR
D. ECC
Answer: D
Explanation:

QUESTION NO: 453
A technician installs a secondary hard drive on a PC. The new drive does not show up in the
operating system or the BIOS; only the primary is listed. The technician verified that the drive has
been connected properly. Which of the following should the technician do to make the drive
available to the system?
A. Remove the CMOS battery to clear the BIOS settings
B. Move the cable on the motherboard to a different port
C. Move the jumper on the secondary drive off of master
D. Enable the S.M.A.R.T. setting in the BIOS
Answer: C
Explanation:

QUESTION NO: 454
Which of the following cable types should be used for analog telephony in a fire safety zone where
EMI is known to be high? (Select TWO).
A. Plenum Single-mode Fiber
B. Plenum Multimode Fiber
C. Plenum CAT5e
D. PVC CAT6
E. PVC Multimode Fiber
F. Plenum STP CAT3
Answer: C,F

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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 455
Which of the following would be a typical use for a KVM?
A. Archiving network data
B. Networking several PCs
C. Providing network printer sharing
D. Sharing peripherals among several PCs
Answer: D
Explanation:

QUESTION NO: 456
Which of the following settings for a serial port expansion card is the default for MOST external
modems?
A. 6, Yes, 0
B. 6, None, 1
C. 8, None, 1
D. 8, Yes, 0
Answer: C
Explanation:

QUESTION NO: 457
Which of the following encryption methods offers the highest level of security?
A. WEP
B. WPA-AES
C. WPA-PSK
D. WPA2
Answer: D
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 458
A Pentium 4 PC has a dead power supply. This power supply has a characteristic that must be
found in the replacement power supply. Which of the following describes this characteristic?
A. The new supply must have a 20 pin Molex cable.
B. The supply must have the same size cooling fan.
C. The new supply must have a 6 pin Molex cable.
D. The supply must have a 4 pin Molex cable.
Answer: D
Explanation:

QUESTION NO: 459
Which of the following types of memory is PC3-8500?
A. DDR
B. DDR2
C. DDR3
D. RAMBUS
Answer: C
Explanation:

QUESTION NO: 460
A technician needs to install a new optical drive into a computer for use as a home entertainment
system. The user wants to be able to watch movies with the highest definition possible by inserting
the media into the newly installed drive. Which of the following optical drives should the technician
install?
A. CD-RW
B. BD-ROM
C. CD-ROM
D. DVD-ROM

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CompTIA 220-801 Exam
Answer: B
Explanation:

QUESTION NO: 461
A technician installs three hard drives into a computer. The user would like the drives configured
such that the RAID array has the best write performance and if one of the drives were to fail the
user would still have a fully operational PC. Which of the following RAID types should the
technician configure?
A. 0
B. 1
C. 5
D. 10
Answer: C
Explanation:

QUESTION NO: 462
A technician needs to install a new printer to a computer in a SOHO environment. The technician
wants the printer connection to have the FASTEST speed. Which of the following types of
connectors should the new printer have?
A. Parallel
B. FireWire 400
C. USB 2.0
D. DB-9
Answer: C
Explanation:

QUESTION NO: 463
Which of the following would be important considerations when building a home theater PC?
(Select TWO).
A. High-end cooling
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CompTIA 220-801 Exam
B. HDMI output
C. Raid array
D. Dual monitor outputs
E. ITX form factor
Answer: B,E
Explanation:

QUESTION NO: 464
Which of the following describes pairing multiple sticks of RAM to increase performance?
A. Hypertransport
B. Hyperthreading
C. Multi-channel
D. Double-sided
Answer: C
Explanation:

QUESTION NO: 465
A user is looking to have a home theater PC built. Which of the following components should a
technician include in this build?
A. TV tuner card
B. Video card with dual monitor output
C. USB 3.0 card
D. PCIe RAID controller
Answer: A
Explanation:

QUESTION NO: 466
When designing a gaming computer based upon dual video cards, which of the following two
components will need to be chosen to specifically support a dual video adapter configuration?
(Select TWO).

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CompTIA 220-801 Exam
A. DDR Memory
B. Dual Channel Memory
C. Power supply
D. RAID 5 configuration
E. Motherboard
Answer: C,E
Explanation:

QUESTION NO: 467
A network cable used to connect two computers directly together without an additional network
device is commonly referred to as which of the following?
A. Straight-through
B. Crossover
C. Plenum
D. RG-59
Answer: B
Explanation:

QUESTION NO: 468
Which of the following CPU features allows the operating system to see a core as dual
processors?
A. Dual memory channel
B. 64-bit support
C. Hyper threading
D. Integrated GPU
Answer: C
Explanation:

QUESTION NO: 469
A manufacturer claims that a certain board supports DDR2 800, but the computer will only post
with DDR2 667. Which of the following needs to be performed?
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CompTIA 220-801 Exam
A. Flash BIOS
B. Change boot order
C. Change multiplier
D. Set date/time
Answer: A
Explanation:

QUESTION NO: 470
Which of the following is the physical width of a laptop hard drive in inches?
A. 2.1
B. 2.5
C. 2.8
D. 3.5
Answer: B
Explanation:

QUESTION NO: 471
Which of the following components is sometimes built into a laptop LCD panel?
A. Battery
B. SD Card Reader
C. HDMI port
D. Microphone
Answer: D
Explanation:

QUESTION NO: 472
Which of the following video interfaces uses the smallest footprint to connect multiple monitors
given compatible hardware?
A. VGA
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CompTIA 220-801 Exam
B. DisplayPort
C. HDMI
D. DVI
Answer: B
Explanation:

QUESTION NO: 473
A technician installing hard drives into a computer needs to set jumpers on the drives to master
and slave.
Which of the following types of drives is the technician installing?
A. USB
B. SATA
C. EIDE
D. SCSI
Answer: C
Explanation:

QUESTION NO: 474
Which of the following cable types is used to prevent exposure to toxins in the event of a fire?
A. CAT6
B. RG-59
C. Plenum
D. PVC
Answer: C
Explanation:

QUESTION NO: 475
By default, which of the following ports is used for DNS?

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CompTIA 220-801 Exam
A. 21
B. 25
C. 50
D. 53
Answer: D
Explanation:

QUESTION NO: 476
A technician receives a maintenance kit in the mail for a printer. The maintenance kit contains a
fuser, a pickup roller, and four paper rollers. Into which of the following types of printers should this
maintenance kit be installed?
A. Impact
B. Laser
C. Thermal
D. Inkjet
Answer: B
Explanation:

QUESTION NO: 477
A local low broadcast television station has asked Ann, a technician, to build a computer that can
be used to create commercials. Which of the following should she consider FIRST?
A. High-end graphics card
B. Surround sound capable sound
C. TV tuner
D. Water cooled CPU
Answer: A
Explanation:

QUESTION NO: 478
Which of the following should be removed prior to replacing or upgrading memory in a laptop?

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CompTIA 220-801 Exam
A. Hard drive
B. Optical drive
C. Wireless card
D. Battery
Answer: D
Explanation:

QUESTION NO: 479
Ann, a technician, is tasked with building a workstation that can host multiple virtual environments.
Which of the following is the MOST important component for this type of build?
A. Specialized audio and video cards
B. HTPC compact form factor
C. High-end cooling
D. Dual monitors
E. Multiple CPU cores
Answer: E
Explanation:

QUESTION NO: 480
Which of the following network devices has the capability to provide power to devices attached to
it?
A. Repeater
B. Access Point
C. Hub
D. Switch
Answer: D
Explanation:

QUESTION NO: 481
A user has been reported for storing prohibited material on a company owned PC. The accused
user is notified and an investigation is launched. However, no evidence is found and it is believed
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CompTIA 220-801 Exam
that the user was able to delete all relevant evidence. Which of the following would prevent this
from happening in the future?
A. Change documentation
B. Chain of Custody
C. Automatic notifications for complaints
D. Data preservation
Answer: D
Explanation:

QUESTION NO: 482
Which of the following connector types is MOST likely to be used with fiber connections?
A. RJ-45
B. SC
C. USB
D. RG-9
Answer: B
Explanation:

QUESTION NO: 483
Which of the following types of cable should be used to prevent toxic smoke and spreading of fire?
A. Plenum
B. Fiber
C. Shielded Twisted pair
D. CAT6
Answer: A
Explanation:

QUESTION NO: 484
Ann, a customer, calls and states she wants to buy a new desktop but she needs it to be as small
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CompTIA 220-801 Exam
as possible.
Which of the following form factors should be recommended?
A. Micro-ATX
B. BTX
C. ATX
D. ITX
Answer: D
Explanation:

QUESTION NO: 485
Joe wants to purchase a computer for use in his family’s home theater and asks for advice. Which
of the following should be the FIRST priority in Joe’s new computer?
A. Maximum RAM and CPU cores
B. High-end cooling and very powerful fans
C. High wattage power supply and large case
D. Surround sound audio and HDMI output
Answer: D
Explanation:

QUESTION NO: 486
Which of the following laptop display types MOST often has the thinnest profile?
A. LCD
B. LED
C. OLED
D. Plasma
Answer: C
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 487
The wires that run along the side of an LCD panel in the display of a laptop are used for which of
the following functions?
A. Prevent EMI from nearby electronics
B. Install additional backlights for the display
C. Wireless network card antenna leads
D. Connections for memory card reader in the display
Answer: C
Explanation:

QUESTION NO: 488
Which of the following laser printer components is often integrated into the toner cartridge?
A. Image transfer assembly
B. Paper registration assembly
C. Fusing assembly
D. Imaging drum
Answer: D
Explanation:

QUESTION NO: 489
A network impact printer functions yet is not printing any characters. It was working before a user
visited the printer. Which of the following is the MOST likely cause?
A. The user changed the printer baud rate.
B. The user set the printer offline.
C. The user replaced the paper incorrectly.
D. The user replaced the ribbon incorrectly.
Answer: D
Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 490
A 2, 000 line per minute parallel impact printer is being installed in a room that is 100 feet (30.48
meters) from the print server. Once connected it does not print reliably. Which of the following is
the cause?
A. The cable was installed next to florescent lighting.
B. The cable length has exceeded the limit of the standard.
C. The printer should have been a USB model.
D. The printer I/O logic is faulty and must be replaced.
Answer: B
Explanation:

QUESTION NO: 491
A user has installed video editing software and hardware on a Windows PC. The PC met the
minimum requirements of the hardware. The editing program loads very slowly and takes a very
long time to render large files. Which of the following will MOST likely resolve this issue?
A. More memory and a reformatting of the hard disk are needed.
B. A second hard drive must be added and the Page file should be lowered.
C. More memory is not needed; the Windows Page file should be increased.
D. More memory and available hard disk space are needed.
Answer: D
Explanation:

QUESTION NO: 492
A technician recently replaced Joe’s monitor. Now Joe states he cannot read the text below his
desktop icons. Which of the following should the technician adjust?
A. Contrast
B. Refresh rate
C. Brightness
D. Resolution
Answer: D
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 493
DB-9 connectors are attached to which of the following cable types?
A. HDMI
B. SCSI
C. Serial
D. Parallel
Answer: C
Explanation:

QUESTION NO: 494
Which of the following laptop components can be replaced without having to power off the
machine?
A. Battery
B. CPU
C. Hard Drive
D. Keyboard
Answer: A
Explanation:

QUESTION NO: 495
Two computers in a SOHO would like to use the same printer. Which of the following would be the
LEAST expensive way of accomplishing this with an existing printer already attached to one of the
computers?
A. Install an Ethernet hardware print server
B. Configure Printer Sharing settings
C. Directly connect both computers to the printer
D. Install wireless cards in the computers
Answer: B
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CompTIA 220-801 Exam
Explanation:

QUESTION NO: 496
A technician working for a SOHO recently installed a computer tower inside a cabinet. Users
report the computer often shuts down due to overheating. Which of the following environmental
impacts should have been considered before determining the location of the computer tower to
have avoided the overheating issue?
A. Humidity
B. MSDS chemicals
C. Proper ventilation
D. Electromagnetic interference
Answer: C
Explanation:

QUESTION NO: 497
A technician needs to verify a set of patch cables in inventory are working properly. Which of the
following tools should the technician use?
A. Multimeter
B. Cable tester
C. Toner probe
D. Crimper
Answer: B
Explanation:

QUESTION NO: 498
A department’s multifunction printer just had a maintenance kit installed. When Joe prints the first
page after maintenance is performed, the page has random spots and blotches on the front and
back. Which of the following actions would BEST solve this?
A. Reset the printer’s maintenance kit level.
B. Run a cleaning page through the printer.
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CompTIA 220-801 Exam
C. Replace the toner cartridge.
D. Run the printer calibration utility.
Answer: B
Explanation:

QUESTION NO: 499
A technician is dispatched to repair a malware infection on a laptop. The user appears agitated
and uneasy about the technician working on the computer without supervision. Once the malware
is mitigated the technician discovers a hidden folder containing inappropriate materials.
Which of the following would the technician do FIRST?
A. Report the findings through the proper channels
B. Browse the images to see if any illegal activity is occurring
C. Contact the company’s security department
D. Copy all images on an external device as evidence
Answer: A
Explanation:

QUESTION NO: 500
A technician is installing a PCIe wireless card on Joe’s, a customer, desktop computer. While the
technician works, Joe watches and asks questions during the entire process. After the work order
is completed, the technician should do which of the following? (Select TWO).
A. Follow up with Joe at a later date to verify satisfaction
B. Request that Joe not monitor the work
C. Be culturally sensitive
D. Provide proper documentation on the services provided
E. Take a break so that Joe can go back to work
Answer: A,D
Explanation:

Topic 5, Volume E

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CompTIA 220-801 Exam
QUESTION NO: 501
A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks
the laptop now has illegal material because of strange websites on his browser’s home page. Joe
brings the laptop to the repair center. Which of the following should the technician do FIRST?
A. Determine chain of custody
B. Report through proper channels
C. Be culturally sensitive
D. Avoid being judgmental
Answer: B
Explanation:

QUESTION NO: 502
A technician needs to move servers from the storage room. When it comes to personal safety,
which of the following should be performed?
A. Use a forklift
B. Use the buddy system
C. Use proper lifting techniques
D. Use proper weight limitations
Answer: C
Explanation:

QUESTION NO: 503
A user needs to secure a laptop to the desk during a trade show. Which of the following is the
BEST option?
A. Cable/zip tie
B. Laptop latch
C. Screensaver password
D. Cable lock
Answer: D
Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 504
Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following
functions must be enabled on the laptop?
A. ICS
B. Virtualization
C. Bluetooth
D. Wireless
Answer: C
Explanation:

QUESTION NO: 505
Which of the following USB connector types can be commonly found on non-iOS mobile devices?
(Select TWO).
A. Micro-SD
B. A
C. B
D. mini
E. micro
Answer: D,E
Explanation:

QUESTION NO: 506
Which of the following encryption methods will support a key of up to 256-bits?
A. WPA
B. AES
C. TKIP
D. WEP
Answer: B
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 507
Which of the following cable types is characterized by an insulated core wire covered with a
braided shield?
A. STP
B. CAT3
C. UTP
D. RG-59
Answer: D
Explanation:

QUESTION NO: 508
Which of the following is a way to disable wireless on a Windows laptop? (Select TWO).
A. Use the wireless switch on the laptop hardware
B. Disable ‘connect to networks automatically’ in Wireless settings
C. Connect the laptop to a wired network
D. Disable Internet connection sharing
E. Disable the wireless adapter in Device Manager
Answer: A,E
Explanation:

QUESTION NO: 509
Which of the following is a feature of PCMCIA cards?
A. The drivers are always bundled with Windows
B. They utilize PCI express architecture
C. They contain error correcting memory
D. They are hot swappable
Answer: D
Explanation:
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CompTIA 220-801 Exam

QUESTION NO: 510
When changing the RAM on a laptop, in which of the following locations is the memory MOST
likely to be found? (Select TWO).
A. On the bottom of the laptop
B. Under the touchpad
C. Behind the LCD screen
D. In the optic drive bay
E. Under the keyboard
Answer: A,E
Explanation:

QUESTION NO: 511 DRAG DROP
Place the appropriate token next to each graphic.

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CompTIA 220-801 Exam
Answer:

Explanation:

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CompTIA 220-801 Exam

Reference:
http://en.wikipedia.org/wiki/List_of_video_connectors

QUESTION NO: 512 DRAG DROP
Place the appropriate token next to each graphic

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CompTIA 220-801 Exam

Answer:

Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 513 DRAG DROP

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CompTIA 220-801 Exam
Answer:

Explanation:
A – Memory Module Connectors (1, 2, 3, 4)
B – Main Power Connector
C – Floppy drive connector (FLOPPY)
D – PCI Express x16 card connector
E - IDE Drive Connector
F – Front Panel I/O Connector
G – SATA Connector
H – CMOS Battery
I – PCI Card Connector
J – PCI Express x4 connector
K – PCI Express x1 card connector
L – Fan Connector (CPU FAN)
M – CPU Socket
N – USB Connector
O – Processor Power Connector

QUESTION NO: 514 DRAG DROP

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CompTIA 220-801 Exam

Answer:

Explanation:

QUESTION NO: 515 HOTSPOT

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CompTIA 220-801 Exam

Answer:

Explanation: Wireless Network Name: Default
Security Mode: Open
Wireless Channel: 6

QUESTION NO: 516 DRAG DROP

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183

CompTIA 220-801 Exam
Drag the components from the list and place them in correct devices.

Answer:

Explanation:

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CompTIA 220-801 Exam
QUESTION NO: 517 DRAG DROP

Answer:

Explanation:
GAMING PC
1 – 1000W PSW
2 – 12 GB RAM
3 – SU Graphic Card
4 – Liquid Cooling
5 – Dual Monitor Display
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CompTIA 220-801 Exam
6 – 7.1 Surround Card
Virtualization Workstation
1 – 750W PSW
2 – 24 GB RAM
3 – On Board Video
4 – External Backup drive
5 – CPU Fan
6 - KVM

QUESTION NO: 518 DRAG DROP
Drag and drop the following encryption standards to the appropriate wireless standard. Tokens
may be used more than once and all placeholders must be filled.

Answer:

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CompTIA 220-801 Exam

Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 519 DRAG DROP
Drag and drop the IP address next to the appropriate description.

Answer:

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CompTIA 220-801 Exam

Explanation:

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CompTIA 220-801 Exam

QUESTION NO: 520
Which of the following expansion cards would MOST likely have the requirements of utilizing a
direct auxiliary 6-pin power plug to operate properly?
A. PCI Express RAID card
B. PCI Express video card
C. PCI Express FireWire card
D. PCI Express LAN card
Answer: B
Explanation:
http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061-12.html

QUESTION NO: 521
Which of the following panel types would allow for the THINNEST possible display monitor?
A. LED
B. CRT
C. DLP
D. Plasma
Answer: A
Explanation:
http://electronics.howstuffworks.com/difference-between-lcd-and-led.htm

QUESTION NO: 522
Which of the following would a technician MOST likely perform to prevent a tripping hazard?
A. Use an ESD mat

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CompTIA 220-801 Exam
B. Proper cable management
C. Use plenum graded cable
D. Proper documentation
Answer: B
Explanation:
http://www.cabletiesandmore.com/SafcordCordCover.php

QUESTION NO: 523
Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
Answer: D
Explanation:
http://computernetworkingnotes.com/comptia-n-plus-study-guide/network-devices-hub-switchrouter.html (seeHub)

QUESTION NO: 524
Which of the following features would hide internal IP addresses from the Internet?
A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast
Answer: A
Explanation:

QUESTION NO: 525
Video editing workstations require the fastest hard drive access times with large storage capacity.
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CompTIA 220-801 Exam
Which of the following hard disk setups would be MOST ideal for the described computer?
A. Two 500 GB SATA2 hard drives used in a JBOD array
B. Two 500 GB SATA2 hard drives in a hardware RAID 0
C. Two 500 GB SATA2 hard drives in a hardware RAID 1
D. Two 500 GB SATA2 hard drives in a software RAID 0
Answer: B
Explanation:
http://forums.mydigitallife.info/threads/12651-2x-200GB-SATA-I-Raid-0-v-s-single-

QUESTION NO: 526
Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Sales
transactions and everything will be password protected or disabled. Which of the following is the
BEST way to disable the DVD-RW drives?
A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS
Answer: D
Explanation:
BIOS settings directly affect hardware. You can disable DVD-RW drives from the BIOS and it is
perhaps the best way to keep the drives disabled. In BIOS menu, there is an option to disable the
DVD drives.

QUESTION NO: 527
Which of the following is an example of a Class A IP address?
A. 10.4.0.1
B. 169.254.0.1
C. 192.168.17.3
D. 254.200.53.5
Answer: A
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CompTIA 220-801 Exam
Explanation:
http://www.bleepingcomputer.com/tutorials/ip-addresses-explained/

QUESTION NO: 528
Joe, a customer, states that since the new firewall has been installed, he has not been able to
send email. Which of the following ports on the firewall should be checked?
A. 21
B. 25
C. 110
D. 443
Answer: B
Explanation:
http://help.telecom.co.nz/app/answers/detail/a_id/1218/~/what-is-port-25-and-why-is-itimportantfor-me%3F

QUESTION NO: 529
When installing additional RAM for a laptop, which of the following would MOST likely be used?
A. PC card
B. SODIMM
C. DIMM
D. PCMCIA
Answer: B
Explanation:
http://www.crucial.com/install/sodimm.aspx

QUESTION NO: 530
A technician is trying to install a printer driver from a manufacturer's website, but is getting an
incompatibility error. This can be caused by:
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CompTIA 220-801 Exam
A. A malfunctioning printer.
B. Drivers designed for a different OS.
C. A bad printer cable.
D. 32-bit drivers on a 64-bit system.
Answer: B
Explanation:
Double-check the supported OS for the driver. The incompatibility error occurs when the driver is
for the operating system other than the intended one.

QUESTION NO: 531
Which of the following is the only place where initial boot settings can be configured?
A. CMOS
B. BIOS
C. MBR
D. HAL
Answer: B
Explanation:
http://buildyourowncomputerworkshop.com/firstboot.html

QUESTION NO: 532
Which of the following expansion cards would MOST likely require the use of an external power
connector to function properly?
A. PCI Express video card
B. PCI Express fiber card
C. PCI Express sound card
D. PCI Express network card
Answer: A
Explanation:
http://electronics.stackexchange.com/questions/49216/how-do-pci-express-graphics-cards-pullpower-from-both-the-slot-and-the-external

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CompTIA 220-801 Exam

QUESTION NO: 533
A technician is installing a processor upgrade onto an Intel 775 socket motherboard. Which of the
following extra power connectors needs to be plugged in for the board to power on?
A. ATX 4-pin
B. Molex
C. PCIe 6-pin
D. PCIe 8-pin
Answer: A
Explanation:
An ATX 4-pin power connector is needed for Intel 775 socket motherboard. The ATX 4-pin is a
standard for Intel 775 socket motherboards.

QUESTION NO: 534
Which of the following channels, when used in close proximity to one another, provide the BEST
protection against crosstalk?
A. 1 and 11
B. 2 and 10
C. 6 and 1
D. 6 and 11
Answer: A
Explanation:
http://www.dci.ca/?Section=Products&SubSection=WiFi-FAQ

QUESTION NO: 535
Which of the following network devices uses NAT to convert private IP addresses into public IP
addresses?

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CompTIA 220-801 Exam
A. NAS
B. Firewall
C. Hub
D. Bridge
Answer: B
Explanation:
http://superuser.com/questions/409404/why-do-we-have-nat-if-we-could-just-assign-a-public-ipaddress

QUESTION NO: 536
Which of the following would BEST protect equipment from power spikes?
A. Anti-static mat
B. HVAC system
C. Surge suppressor
D. Power strip
Answer: C
Explanation:
http://electronics.howstuffworks.com/everyday-tech/surge-protector.htm

QUESTION NO: 537
Which of the following are examples of multimedia devices? (Select TWO).
A. Scanner
B. Digitizer
C. Webcam
D. Microphone
E. Touchscreen
Answer: C,D
Explanation:
Multimedia is the integration of multiple forms of media. This includes text, graphics, audio, video,
etc. For example, a presentation involving audio and video clips would be considered a
"multimedia presentation." Educational software that involves animations, sound, and text is called
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CompTIA 220-801 Exam
"multimedia software." CDs and DVDs are often considered to be "multimedia formats" since they
can store a lot of data and most forms of multimedia require a lot of disk space.
Webcam incorporates both audio and video. Similarly, microphone is a multimedia device because
it incorporates sound and it can also be used for various applications. Touchscreen, scanner and
digitizer are input devices because they require input from the user to function properly.

QUESTION NO: 538
Which of the following is the strongest wireless encryption method?
A. WPA2 AES
B. WEP
C. WPA2 TKIP
D. WPA
Answer: A
Explanation:
http://cybercoyote.org/classes/wifi/wpa2.shtml

QUESTION NO: 539
Which of the following wireless standards is backwards compatible with 802.11g?
A. 802.11a
B. 802.11b
C. 802.11n
D. 802.1q
Answer: C
Explanation:
http://www.networkworld.com/newsletters/wireless/2006/0206wireless1.html

QUESTION NO: 540
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CompTIA 220-801 Exam
Which of the following types of RAM can be used in a dual channel configuration?
A. SDRAM
B. RAMBUS
C. DDR
D. DIMM
Answer: C
Explanation:
http://en.wikipedia.org/wiki/Multi-channel_memory_architecture#Dual- channel_architecture

QUESTION NO: 541
Which of the following is the BEST protocol to use for securely transferring large files?
A. Telnet
B. SSH
C. SFTP
D. FTP
Answer: C
Explanation:
http://en.wikipedia.org/wiki/SSH_File_Transfer_Protocol

QUESTION NO: 542
A user states that a network printer, attached to and shared from a co-worker's computer, does
not always print the jobs submitted to it. The user adds that it seems to happen at different times
throughout the day, but at other times works fine. Which of the following is MOST likely the cause?
A. The co-worker's computer is hibernating
B. The user's print drivers are incompatible
C. The printer has entered power save mode
D. The submitted jobs are incompatible
Answer: A
Explanation:
The computer might be hibernating. Since the problem occurs certain times throughout the day,
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CompTIA 220-801 Exam
the print jobs submitted to it might only be active when the computer is active. If the computer is
hibernating, print jobs will not be able to go through the printer.

QUESTION NO: 543
A user states that the display is not very bright on their laptop. Which of the following is the MOST
likely location to adjust the brightness?
A. In the Device Manager of the operating system
B. In the BIOS
C. Fn key
D. In the video display drivers
Answer: C
Explanation:
http://answers.yahoo.com/question/index?qid=20080514013404AAOuXkS

QUESTION NO: 544
Which of the following ports MUST be open to connect to a PC using RDP?
A. 21
B. 80
C. 443
D. 3389
Answer: D
Explanation:
http://support.microsoft.com/kb/306759

QUESTION NO: 545
Which of the following is the MAXIMUM transfer speed of USB 2.0?

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CompTIA 220-801 Exam
A. 100 Mbps
B. 400 Mbps
C. 420 Mbps
D. 480 Mbps
Answer: D
Explanation:
http://www.lyberty.com/tech/terms/usb.html

QUESTION NO: 546
Which of the following display connections has 15-pins?
A. RGB
B. VGA
C. DVI
D. HDMI
Answer: B
Explanation:
http://pinouts.ru/Video/VGA15_pinout.shtml

QUESTION NO: 547
Which of the following connector types is only used for Coaxial?
A. RJ-11
B. ST
C. F
D. RJ-45
Answer: C
Explanation:
http://en.wikipedia.org/wiki/F_connector

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CompTIA 220-801 Exam
QUESTION NO: 548
Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Answer: C
Explanation:
http://customcable.ca/cat5-vs-cat6/ (see CAT5e)

QUESTION NO: 549
Which of the following features of Windows allows a device to have a default IP address if a DHCP
server is not available?
A. APIPA
B. ARP
C. IPv6
D. DNS
Answer: A
Explanation:
http://compnetworking.about.com/cs/protocolsdhcp/g/bldef_apipa.htm

QUESTION NO: 550
Which type of fire extinguishing technology should be used when encountering an electrical fire?
A. Class B fire extinguishers
B. Overhead sprinkler system
C. Water-based fire extinguishers
D. Non-water based extinguishers
Answer: D
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CompTIA 220-801 Exam
Explanation:
http://cs.adelaide.edu.au/~kevin/Wardens/extinguishers.html

QUESTION NO: 551
Which of the following will provide the BEST protection against power failures and data loss?
A. Auto-switching power supply
B. Uninterruptible power supply
C. Line conditioner
D. Surge suppressor
Answer: B
Explanation:
http://en.wikipedia.org/wiki/Uninterruptible_power_supply

QUESTION NO: 552
Which of the following tools are commonly used to remove dust and debris from inside a
computer? (Select TWO).
A. Cotton and alcohol
B. Vacuum
C. Compressed air
D. Anti-bacterial surface cleaner
E. Feather duster
Answer: B,C
Explanation:
Use vacuum and compressed air to clean dust and debris that accumulates inside a computer.
Vacuum will suck the debris and dust and the compressed air will blow out the fine particles of
dust from nooks and corners inside a computer.

QUESTION NO: 553
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CompTIA 220-801 Exam
Which of the following represents a connector that supports the connection of external devices?
(Select TWO).
A. IEEE1394
B. eSATA
C. EIDE
D. SATA
E. IDE
Answer: A,B
Explanation:
Both Firewire (IEEE 1394) and eSATA connectors can be used to connect external devices.

QUESTION NO: 554
Which of the following are the MOST important considerations when configuring a PC that will be
used for a CAD / CAM workstation? (Select TWO).
A. Gigabit NIC
B. HDMI output
C. Maximum RAM
D. Powerful processor
E. High end audio output
Answer: C,D
Explanation:
http://www.physicsforums.com/showthread.php?t=499107

QUESTION NO: 555
A user has a new network printer they want setup in their home. The user wants all their PCs as
well as any guests with laptops to be able to print to it. Which of the following connection methods
would be the MOST effective for meeting these requirements? (Select TWO).
A. 802.11g
B. USB
C. Ethernet
D. Bluetooth
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CompTIA 220-801 Exam
E. Serial
Answer: A,C
Explanation:

QUESTION NO: 556
Which of the following allows for the FARTHEST transmission distance for data?
A. Bluetooth
B. Single-mode fibre
C. RG-6 cable
D. CAT6 cable
Answer: B
Explanation:
http://www.ad-net.com.tw/index.php?id=46

QUESTION NO: 557
The helpdesk technician has been tasked to reinstall the OS on a desktop and has already
inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be
configured within the BIOS to continue reinstalling the OS?
A. BIOS password
B. Flash BIOS for firmware upgrade
C. Boot sequence
D. Clock speeds
Answer: C
Explanation:
To boot the OS from the CD ROM, you need to change the boot sequence to boot from CD ROM
first. Normally, the boot sequence is to boot from hard disk and if it is unable to find boot files
there, it will look for it in a CD ROM. After that, it will look into other places like a floppy disk drive
and PXE boot.

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CompTIA 220-801 Exam
QUESTION NO: 558
A user is requesting assistance in building a custom made PC for home theater use to connect to
their existing large LCD screen. Which of the following components should MOST likely be
recommended? (Select TWO).
A. Large IDE hard drive
B. HDMI output
C. Dual monitors
D. RAID array
E. TV tuner
Answer: B,E
Explanation:
A Home theater PC is also a TV. So you need to have a TV tuner card that will show cable on the
home theater PC. You would also need an HDMI output to connect the PC to a large LCD screen
for optimal viewing.

QUESTION NO: 559
Which of the following devices might need drivers installed so that it can be recognized by the
operating system and function properly?
A. Speakers
B. Monitors
C. Scanners
D. Projectors
Answer: C
Explanation:
Scanner is a peripheral device that needs drivers to function properly. A scanner will not be able to
show the scanned page on the computer until it has the necessary files to transfer the data to a
PC.

QUESTION NO: 560
Which of the following properties of TCP/IP is used to differentiate the network and the host
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CompTIA 220-801 Exam
portions of an IP address?
A. DNS address
B. Default gateway
C. Subnet mask
D. DHCP lease
Answer: C
Explanation:
http://compnetworking.about.com/od/workingwithipaddresses/a/subnetmask.htm

QUESTION NO: 561
A user is trying to setup a small office home office (SOHO) wireless network and does not want
any neighbors to be able to discover the network. Which of the following parameters would MOST
likely be configured?
A. Configure a proxy server address
B. Enable WEP encryption
C. Disable SSID broadcast
D. Configure DMZ settings
Answer: C
Explanation:
http://compnetworking.about.com/cs/wirelessproducts/qt/disablessidcast.htm

QUESTION NO: 562
Which of the following would provide continuous power to various devices connected to it during a
power surge or outage?
A. Line conditioner
B. Power strip
C. Battery backup
D. Surge suppressor
Answer: C
Explanation:
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CompTIA 220-801 Exam
http://www.howtogeek.com/161479/how-to-select-a-battery-backup-for-your-computer/

QUESTION NO: 563
Which of the following network topologies would MOST likely be used to provide redundancy at
each network device to support data transmissions?
A. Mesh
B. Ring
C. PBX
D. Bus
Answer: A
Explanation:
http://computer.howstuffworks.com/how-wireless-mesh-networks-work.htm

QUESTION NO: 564
Primary system functions like basic boot priorities, voltage parameters for the processor, and
SATA options are configured in which of the following areas of a PC system?
A. MBR
B. CMOS
C. VRAM
D. BIOS
Answer: D
Explanation:
http://www.howstuffworks.com/bios.htm

QUESTION NO: 565
Which of the following storage media would be used to build a RAID 5 array?

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CompTIA 220-801 Exam
A. Dual layer DVDs
B. SATA HDDs
C. Flash drives
D. Blu-ray discs
Answer: B
Explanation:
http://serverfault.com/questions/192995/raid-5-with-big-sata-disks-do-or-dont

QUESTION NO: 566
Which of the following video cable types would be MOST likely to experience gradual, degraded
signal quality over a long distance?
A. HDMI
B. DisplayPort
C. VGA
D. DVI
Answer: C
Explanation:
http://www.tomshardware.com/forum/196268-33-signal-loss-long-distance-quality-cableneeded

QUESTION NO: 567
A DVI-D cable is generally used for which of the following computer functions?
A. Delivering audio only
B. Delivering audio & video
C. Delivering video only
D. Delivering an analog signal
Answer: C
Explanation:
http://www.datapro.net/catalog/dvi-d-cables.html

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CompTIA 220-801 Exam
QUESTION NO: 568
An IP address of 10.10.1.180 would be considered part of which of the following address classes?
A. Class A
B. Class B
C. Class C
D. Class D
Answer: A
Explanation:
http://compnetworking.about.com/od/workingwithipaddresses/l/aa042400b.htm

QUESTION NO: 569
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical
throughput?
A. A
B. B
C. G
D. N
Answer: B
Explanation:
http://compnetworking.about.com/cs/wireless80211/g/bldef_80211b.htm

QUESTION NO: 570
Basic Internet web traffic generally travels on which of the following ports?
A. 25 and 53
B. 53 and 8080
C. 80 and 443
D. 110 and 53
Answer: C
Explanation:
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CompTIA 220-801 Exam
http://blog.simple-help.com/2011/12/ports-vs-protocols-80-and-443/

QUESTION NO: 571
Which of the following printer types needs to have toner replaced as part of the normal
maintenance cycle?
A. Inkjet
B. Thermal
C. Impact
D. Laser
Answer: D
Explanation:
http://www.computershopper.com/feature/how-it-works-laser-printer

QUESTION NO: 572
Which of the following technologies has the SHORTEST wireless range for printing?
A. 802.11g
B. 802.11a
C. Bluetooth
D. Infrared
Answer: D
Explanation:
http://searchmobilecomputing.techtarget.com/definition/IR-wireless

QUESTION NO: 573
Which of the following protocols would be MOST important in preserving digital evidence of
criminal activity during an investigation?

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CompTIA 220-801 Exam
A. Change control management
B. Chain of custody
C. Channel escalation
D. MSDS documents
Answer: B
Explanation:
http://en.wikipedia.org/wiki/Chain_of_custody

QUESTION NO: 574
After installing a new serial port card in a computer, the communication parameters need to be
configured. Which of the following is the MOST common communication configuration for a serial
port?
A. Eight data bits, even parity, two stop bits
B. Seven data bits, no parity, one stop bit
C. Eight data bits, no parity, one stop bit
D. Seven data bits, even parity, one stop bit
Answer: C
Explanation:
http://www.modemhelp.net/faqs/8n1.shtml

QUESTION NO: 575
A technician has installed a digital display. Which of the following is TRUE about the native
resolution of a digital display?
A. It has the slowest refresh rate.
B. It causes the display to use pixel interpolation.
C. It is the lowest resolution.
D. It provides the best quality display.
Answer: D
Explanation:
A digital display is obviously better than an analog one. Compared to an CRT monitor, the display
of an LCD and LED is lot better crisp and clear.
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CompTIA 220-801 Exam

QUESTION NO: 576
Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?
A. Provides remote connectivity to resources on the network
B. Provides separate control and data connections between network resources
C. Provides mapping of user friendly names to network resources
D. Provides automated addressing to resources on the network
Answer: C
Explanation:
http://www.howstuffworks.com/dns.htm

QUESTION NO: 577
Which of the following wireless protocols c range ONLY?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: A
Explanation:
http://www.webopedia.com/TERM/8/802_11.html

QUESTION NO: 578
Which of the following describes the expected properties of an asynchronous digital subscriber
line service?
A. The data upload speed is faster than the data download speed.
B. The data download speed is faster than the data upload speed.

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CompTIA 220-801 Exam
C. The data upload speed is the same as the data download speed.
D. The data throughput speed direction can be selected based on the user's discretion.
Answer: B
Explanation:
http://www.tdsbusiness.com/Resources/white-papers-the-ins-and-outs-of-high-speed-internetaccess.pdf

QUESTION NO: 579
A company is receiving a large number of laptop theft reports in the corporate buildings. Which of
the following is the MOST cost-efficient way to discourage theft of laptops?
A. A CCTV system
B. A cable lock
C. A badge reader
D. A retina scanner
Answer: B
Explanation:
http://www.pcworld.com/article/251719/how_to_protect_your_laptop.html

QUESTION NO: 580
Which of the following features can be configured with keyboards to assist users with disabilities?
A. Pointer trails
B. Magnifier
C. Sticky keys
D. Character map
Answer: C
Explanation:
http://windows.microsoft.com/is-is/windows-xp/help/using-stickykeys

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CompTIA 220-801 Exam
QUESTION NO: 581
Which of the following connector types is associated with a fiber connection?
A. RJ-45
B. RJ-11
C. LC
D. HDMI
Answer: C
Explanation:
http://en.wikipedia.org/wiki/Optical_fiber_connector

QUESTION NO: 582
Which of the following media types is LEAST likely to be affected by electromagnetic interference?
A. Coaxial
B. Fiber
C. Wireless B
D. HSPA
Answer: B
Explanation:
http://www.doc.ic.ac.uk/~nd/surprise_97/journal/vol4/sm27/adv.html

QUESTION NO: 583
Which of the following BEST describes the function of DHCP?
A. Blocks MAC address with security violations
B. Translates IP addresses to names
C. Encrypts data traffic on a network
D. Assigns IP addresses on a network
Answer: D
Explanation:
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CompTIA 220-801 Exam
http://www.thegeekstuff.com/2013/03/dhcp-basics/

QUESTION NO: 584
Which of the following network types BEST represents a network centered around one individual?
A. LAN
B. PAN
C. Cloud
D. MAN
Answer: B
Explanation:
http://compnetworking.about.com/od/networkdesign/g/bldef_pan.htm

QUESTION NO: 585
Which of the following expansion slots can ONLY be found on a desktop computer?
A. PCI express
B. Express Card 34
C. Express Card 54
D. PCMCIA
Answer: A
Explanation:
PCI Express slot is solely a desktop computer feature. The slot is on the motherboard that can be
accessed easily. A laptop on the other hand has a compact casing so it is not possible to have a
PCI express slot to insert a PCI card in it.

QUESTION NO: 586
Which of the following laptop accessories would MOST likely be used to support multiple displays
when the laptop hardware does not have multiple video outputs?

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CompTIA 220-801 Exam
A. Docking station
B. VGA to DVI converter
C. Adjustable monitor arm
D. PCMCIA card
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Docking_station

QUESTION NO: 587
Which of the following is MOST likely to be reset during a standard printer maintenance?
A. Print job cache
B. Paper and tray settings
C. Page count
D. Job queue
Answer: C
Explanation:
It is important to reset page count during standard printer maintenance. This is to make sure you
get the proper page count before and after the maintenance to check printer usage.

QUESTION NO: 588
When unable to get an IP address from a server, which of the following represents an APIPA
address that a PC might receive?
A. 10.0.1.111
B. 65.71.1.111
C. 169.254.1.111
D. 192.168.1.111
Answer: C
Explanation:
http://www.dummies.com/how-to/content/automatic-private-ip-addressing-apipa.html

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CompTIA 220-801 Exam

QUESTION NO: 589
Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on
a local network?
A. Custom DNS address
B. QoS enabled
C. UPnP enabled
D. Static IP address
Answer: D
Explanation:
http://compnetworking.about.com/od/workingwithipaddresses/f/ip_conflict.htm

QUESTION NO: 590
Which of the following features makes logical processor cores appear as physical cores to the
operating system?
A. XD-bit
B. Hyperthreading
C. MMU virtualization
D. 64-bit architecture
Answer: B
Explanation:
http://www.makeuseof.com/tag/hyperthreading-technology-explained/

QUESTION NO: 591
Which of the following is typically installed by connecting multiple DVI and USB cables to it?
A. Touch screen
B. LCD panel
C. Webcam
D. KVM
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CompTIA 220-801 Exam
Answer: D
Explanation:
http://www.ehow.com/how-does_4899546_kvm-switch-work.html

QUESTION NO: 592
A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet.
Which of the following should the user check on the wireless router?
A. WPA
B. DHCP
C. WINS
D. DNS
Answer: B
Explanation:
http://searchunifiedcommunications.techtarget.com/definition/DHCP

QUESTION NO: 593
Which of the following devices on a home network should be placed in a DMZ?
A. Backup server
B. Gaming server
C. Smartphone
D. Wireless printer
Answer: B
Explanation:
http://forums.isaserver.org/m_2002028254/mpage_1/key_/tm.htm#2002028592

QUESTION NO: 594
Which of the following devices converts digital signals to analog ones?

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CompTIA 220-801 Exam
A. Modem
B. Switch
C. Hub
D. Router
Answer: A
Explanation:
http://library.thinkquest.org/27887/gather/fundamentals/analog_and_digital.shtml
(Last paragraph on the page)

QUESTION NO: 595
Which of the following printers is required when carbon paper is used?
A. Inkjet
B. Thermal
C. Laser
D. Impact
Answer: D
Explanation:
http://www.ehow.com/how-does_5201660_do-impact-printers-work_.html

QUESTION NO: 596
A user discovers that color laser prints are printing slightly off-color. Which of the following should
help restore the appropriate colors?
A. Use different paper
B. Replace the fuser
C. Replace the duplexer
D. Calibrate the printer
Answer: D
Explanation:
http://www.dummies.com/how-to/content/how-to-calibrate-inkjet-printer-cartridges.html

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CompTIA 220-801 Exam

QUESTION NO: 597
A technician must trace a network cable from a user's desk to the punch down block in the wiring
closet. Which of the following tools would be the BEST choice?
A. Cable tester
B. Multimeter
C. Loopback plug
D. Toner probe
Answer: D
Explanation:
http://ca.answers.yahoo.com/question/index?qid=20120316112333AAKnmIy

QUESTION NO: 598
A DSL modem MOST commonly uses which of the following media?
A. Cable TV coax
B. Fiber optic cable
C. Wireless adapter
D. Household telephone lines
Answer: D
Explanation:
http://computer.howstuffworks.com/dsl.htm

QUESTION NO: 599
A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook
computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory
purchased for the upgrade is DDR3.
Which of the following is the MOST likely outcome of this upgrade?

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CompTIA 220-801 Exam
A. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM
positions.
B. The DDR3 notebooks are the only ones that will accept the new memory.
C. The DDR2 memory will fit into the DIMM positions and work.
D. The DDR3 memory will not work correctly unless the CAS (CL) values are the same.
Answer: B
Explanation:
A DDR3 memory can only work with other DDR3 chips. It cannot work with DDR2. Therefore, the
DDR3 memory purchased can only be used to upgrade notebook computers that have DDR3
memory installed.

QUESTION NO: 600
A technician must replace a 10/100 NIC in a Windows XP PC. The failed NIC is no longer
available and a substitute 1 GB NIC will be used. Which of the following MUST be performed to
accomplish the task?
A. The drivers for the new 1 GB NIC must be installed.
B. The NIC speed cannot exceed 10/100 and the PC must support digitally signed drivers.
C. The PC must be rated to support the 1 GB NIC speed.
D. The network cable must also be upgraded.
Answer: A
Explanation:
Whenever you install a new device, you have to install its drivers so that it can work optimally. For
1GB NIC, install the latest drivers available.

Topic 6, Volume F
QUESTION NO: 601
Which of the following are components of an "active" CPU cooling solution?
A. A heatsink and thermal compound.
B. A heatsink, radiator, and thermal compound.
C. A heatsink, attached fan, and thermal compound.
D. A heatsink, case fan, and thermal compound.

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CompTIA 220-801 Exam
Answer: C
Explanation:
http://pcsupport.about.com/od/maintenance/tp/pc_cooling.htm

QUESTION NO: 602
Which of the following memory form factors is MOST commonly found in laptops?
A. SDRAM
B. SODIMM
C. RAMBUS
D. DIMM
Answer: B
Explanation:
http://en.wikipedia.org/wiki/SO-DIMM

QUESTION NO: 603
Click on the Exhibit button. Which of the following describes the port type pictured in the image?

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CompTIA 220-801 Exam

A. VGA
B. Serial
C. Parallel
D. DVI
Answer: A
Explanation:
http://en.wikipedia.org/wiki/VGA_connector

QUESTION NO: 604
Which of the following motherboards would fit in an ATX case?
A. BTX
B. ITX
C. Ultra ATX
D. Micro ATX
Answer: D
Explanation:

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CompTIA 220-801 Exam
http://www.tomshardware.com/forum/275124-30-micro-standard

QUESTION NO: 605
A technician is asked to recommend hardware for a new computer for a graphic artist company
that regularly uses 3-D animation software. Which of the following components should be chosen
to BEST meet the customer's needs?
A. Specialized video card
B. Multi-core processor
C. TV tuner/recorder
D. Tape backup drive
Answer: A
Explanation:
A high end special video card is needed to render 3D animation. Without a good video card, a
graphic artist cannot work properly on a computer creating 3D animation.

QUESTION NO: 606
A technician is helping to purchase a new server to be used to roll out virtualized workstations.
Which of the following components should be chosen to BEST meet the customer's needs?
(Select TWO).
A. Specialized video card
B. Maximum memory
C. Maximum-core processor
D. Dual monitors
E. Surround sound audio
Answer: B,C
Explanation:
http://searchservervirtualization.techtarget.com/tip/Selecting-CPU-processors-and-memory-forvirtualizedenvironments

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CompTIA 220-801 Exam
QUESTION NO: 607
Which of the following should a technician configure to limit access to a small office home office
(SOHO) wireless network by the computer's NIC hardware identification?
A. Encryption
B. MAC filtering
C. SSID broadcast
D. DHCP
Answer: B
Explanation:
http://en.wikipedia.org/wiki/MAC_filtering

QUESTION NO: 608
A computer turns on and a "Date and Time Not Set" message appears on the screen after the
manufacturer logo. Which of the following is the MOST possible cause?
A. The computer was not shut down properly.
B. The CMOS battery needs to be replaced.
C. The OS has stopped synching with the NTP server.
D. The system BIOS is corrupted.
Answer: B
Explanation:
http://answers.yahoo.com/question/index?qid=20080530122837AAWGKXd

QUESTION NO: 609
Which of the following ports are commonly used to send/receive email? (Select TWO).
A. 25
B. 53
C. 80
D. 110
E. 443

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CompTIA 220-801 Exam
Answer: A,D
Explanation:
http://community.virginmedia.com/t5/Email/25-and-110-port-numbers/td-p/779453/page/2

QUESTION NO: 610
Which of the following encryption types is the LEAST secure?
A. WPA
B. AES
C. TKIP
D. WEP
Answer: D
Explanation:
http://www.wi-fiplanet.com/tutorials/article.php/3672711

QUESTION NO: 611
Which of the following is the FIRST component to transfer heat away from a processor?
A. Thermal paste
B. Case fan
C. Liquid cooling
D. Heatsink
Answer: A
Explanation:
http://www.techpowerup.com/articles/overclocking/134

QUESTION NO: 612
Which of the following connector types is used on a CAT5 cable?

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CompTIA 220-801 Exam
A. RJ-45
B. DB-9
C. RJ-11
D. RS-232
Answer: A
Explanation:
http://www.ertyu.org/steven_nikkel/ethernetcables.html

QUESTION NO: 613
Which of the following cables is fire retardant?
A. UTP
B. PVC
C. STP
D. Plenum
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Plenum_cable

QUESTION NO: 614
Which of the following PC expansion cards needs to be installed to record from a game console?
A. Video capture
B. High-end graphics
C. Network
D. RAID controller
Answer: A
Explanation:
http://www.wikihow.com/Record-Video-Games

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CompTIA 220-801 Exam
QUESTION NO: 615
Which of the following connectors is used to connect a DSL modem to a wall outlet?
A. RJ-45
B. LC
C. RJ-11
D. SC
Answer: C
Explanation:
http://en.wikipedia.org/wiki/Telephone_plug

QUESTION NO: 616
A client has a laptop screen and an external screen. Which of the following is the BEST way to
toggle between the two or show both at the same time?
A. Function keys on keyboard
B. Task Manager
C. Display settings in Control Panel
D. Turn the monitors on and off
Answer: A
Explanation:
http://superuser.com/questions/393827/how-to-toggle-between-different-monitors-with-one-keyon-windows-7

QUESTION NO: 617
Which of the following network devices would be MOST likely to perform Network Address
Translation (NAT)?
A. Router
B. Switch
C. Hub
D. Modem
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CompTIA 220-801 Exam
Answer: A
Explanation:
http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a0080094e77.shtml

QUESTION NO: 618
Chain of custody needs to be kept intact for which of the following reasons?
A. To ensure data preservation during evidence inspection
B. To ensure that the evidence is not left at the scene
C. To ensure evidence is admissible in legal proceeding
D. To ensure evidence is returned to proper owner
Answer: C
Explanation:
http://www.cse.scu.edu/~tschwarz/COEN252_09/Lectures/legalissues.html

QUESTION NO: 619
Which of the following provides the BEST solution for customers needing quiet cooling options?
A. Side panel slots
B. Liquid based
C. Additional fans
D. Thermal paste
Answer: B
Explanation:
http://www.pcworld.com/article/2028293/liquid-cooling-vs-traditional-cooling-what-you- need-toknow.html

QUESTION NO: 620
Which of the following would BEST segment a LAN while providing additional network ports?

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CompTIA 220-801 Exam
A. Access point
B. Modem
C. Switch
D. Hub
Answer: C
Explanation:
http://netcert.tripod.com/ccna/internetworking/lanseg.html

QUESTION NO: 621
Which of the following provides the LEAST network security?
A. Firewall
B. Router
C. Hub
D. Switch
Answer: C
Explanation:
http://www.buzzle.com/articles/router-vs-switch-vs-hub.html

QUESTION NO: 622
Which of the following RAID levels extends the size of a volume without providing reliability or
mirroring?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Standard_RAID_levels

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CompTIA 220-801 Exam
QUESTION NO: 623
Which of the following media types is BEST for backups of very large storage systems?
A. Blu-Ray
B. CD-ROM
C. DVD
D. Tape
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Magnetic_tape_data_storage

QUESTION NO: 624
Which of the following is an example of a MAC address?
A. 192.17.2.1
B. http://www.comptia.org
C. 00-00-00-1B-02-55
D. 4309:FD21:ACB3:0012
Answer: C
Explanation:
http://www.webopedia.com/TERM/M/MAC_address.html

QUESTION NO: 625
Best business practices in IT include.
A. always suggesting the fastest route to fix the problem
B. following up with acustomer to verify satisfaction
C. always suggesting the least expensive option
D. offering allpossible choices to a customer
Answer: B
Explanation:
http://faculty.mu.edu.sa/public/uploads/1362048851.3236customer%20satisfaction31.pdf
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CompTIA 220-801 Exam

QUESTION NO: 626
Which of the following would require the need for a POTS line?
A. Modem
B. Router
C. Switch
D. Hub
Answer: A
Explanation:
http://computer.howstuffworks.com/dsl.htm

QUESTION NO: 627
A technician needs to configure a wireless small office home office (SOHO) network to provide IP
addresses to devices on the network. Which of the following features should be enabled?
A. MAC filtering
B. DHCP
C. SSID broadcast
D. Port forwarding
Answer: B
Explanation:
Configure DHCP to assign IP addresses to devices on the network automatically. DHCP uses a
range of IP addresses to provide connectivity and access to various devices that connect to a
network.

QUESTION NO: 628
A customer would like assistance with choosing the appropriate PCs for opening an Internet caf?
The customer explains to the technician that the PCs would only be used to search the Internet.

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CompTIA 220-801 Exam
Which of the following would the technician suggest?
A. Thick client
B. Gaming PC
C. Media PC
D. Thin client
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Thin_client

QUESTION NO: 629
A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of
the following input interfaces would provide the MOST throughput for the drive?
A. USB 2.0
B. IEEE 1394
C. Bi-Directional Parallel
D. eSATA
Answer: D
Explanation:
http://www.seagate.com/support/external-hard-drives/desktop-hard-drives/esata/

QUESTION NO: 630
A consultant has been asked to install the brightest possible projector into an office conference
room that has a lot of natural sunlight. Which of the following specifications would BEST meet the
client's needs?
A. Highest possible resolution
B. High lumens
C. High contrast
D. HDMI 1.4 compatibility
Answer: B
Explanation:
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CompTIA 220-801 Exam
http://www.projectorpoint.co.uk/Projector-Brightness-Advice.htm

QUESTION NO: 631
In addition to power and DVI, which of the following additional connections is needed to setup a
fully functional touch screen LCD monitor?
A. USB
B. SCSI
C. Ethernet
D. Parallel
Answer: A
Explanation:
A USB is needed to set up a touch screen LCD monitor.

QUESTION NO: 632
A technician is diagnosing a laser printer that is consistently having issues picking up paper from
the first tray.
Which of the following items would the technician replace FIRST?
A. Toner
B. Transfer belt
C. Rollers
D. Imaging drum
Answer: C
Explanation:
http://www.inktechnologies.com/blog/cleaning-printer-rollers/

QUESTION NO: 633

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CompTIA 220-801 Exam
Which of the following adapter cards allows I/O devices to be connected and transmits data using
a POTS line?
A. PCI tuner card
B. PCI modem
C. PCI SCSI
D. PCI Ethernet
Answer: B
Explanation:

QUESTION NO: 634
A user has forgotten their BIOS password on their computer. Which of the following would a
technician use to allow the user access to their PC?
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the user's PC
D. Set the password clear jumper on the motherboard
Answer: D
Explanation:

QUESTION NO: 635
A technician needs to install an appropriate PSU into a new machine. The technician needs
available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE
optical drive. How many unique power connectors will the PSU need to accommodate the listed
devices?
A. 2
B. 3
C. 4
D. 5
Answer: B
Explanation:
Three power connectors are enough to power a floppy drive, old IDE hard disk a single SATA disk
and an optical drive. This is possible because a single connector has multiple connectors that can
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CompTIA 220-801 Exam
be plugged into these devices.

QUESTION NO: 636
The process of voltage control to limit the volume of liquid delivered is used in:
A. Laser printers
B. Thermal printers
C. Impact printers
D. Inkjet printers
Answer: D
Explanation:
http://www.embedded.com/design/prototyping-and- development/4403968/Designing-a-liquidlevelcontrol-delivery-system-for-use-in-medical--- industrial-control-processes

QUESTION NO: 637
A technician servicing a user's computer notices the user has a lot of desktop icons linking to
inappropriate websites. Which of the following should the technician do NEXT?
A. Report through proper channels
B. Track the evidence
C. Document all changes to the computer
D. Preserve the data and device
Answer: A
Explanation:
Notify your immediate supervisor and he can escalate the issue to higher authorities for proper
investigation and mitigation.

QUESTION NO: 638
Which of the following should a technician configure on a small office home office (SOHO)
wireless router so IP addresses are automatically assigned to devices on the wireless network?
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CompTIA 220-801 Exam
A. MAC filtering
B. DHCP
C. NAT
D. DNS
Answer: B
Explanation:
http://www.thegeekstuff.com/2013/03/dhcp-basics/

QUESTION NO: 639
A technician has just installed two memory modules on a motherboard that supports DDR3 RAM
with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one
module and DDR3 1333 MHz for another. On which of the following bus speeds will the system
function?
A. 800 MHz
B. 1000 MHz
C. 1066 MHz
D. 1600 MHz
Answer: C
Explanation:
http://en.wikipedia.org/wiki/DDR3_SDRAM

QUESTION NO: 640
Which of the following can be implemented on a WAP to ensure that only certain client machines
can access it?
A. Wire encryption
B. Disabling SSID
C. MAC filtering
D. Port forwarding
Answer: C
Explanation:
http://www.techrepublic.com/article/the-pitfalls-of-mac-filtering/

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CompTIA 220-801 Exam

QUESTION NO: 641
A technician notices that the PC is not receiving an IP address. Which of the following tools would
the technician use to troubleshoot the computer's NIC?
A. Loopback plugs
B. ESD mat
C. Cable tester
D. Toner probe
Answer: A
Explanation:
http://www.techopedia.com/definition/1875/loopback-plug

QUESTION NO: 642
A client wants to store video and music in one central location and stream it to multiple devices.
Which of the following would BEST fill this need?
A. Home theater
B. Virtualization workstation
C. Home server
D. Gaming
Answer: C
Explanation:
http://homeservershow.com/movie-streaming-101-the-basics.html

QUESTION NO: 643
A technician needs to make several patch cables. Which of the following tools would the
technician use to attach the RJ-45 ends to the cables?

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CompTIA 220-801 Exam
A. Loopback plug
B. Punch down
C. Crimpers
D. Cable tester
Answer: C
Explanation:
http://mcb.berkeley.edu/labs/krantz/pdf/guide_to_crimping_cat5_cat6_connectors.pdf

QUESTION NO: 644
Which of the following topologies would cause the network to be segmented if any one machine
went offline?
A. Bus
B. Mesh
C. Star
D. Hybrid
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Bus_network

QUESTION NO: 645
A standard Internet mail account receives incoming messages on which of the following ports?
A. 80
B. 110
C. 143
D. 443
Answer: B
Explanation:
http://www.speedguide.net/port.php?port=110

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CompTIA 220-801 Exam
QUESTION NO: 646
Which of the following encryption methods is considered easily broken and should be avoided
when configuring wireless security?
A. WEP
B. WPA
C. AES
D. TKIP
Answer: A
Explanation:
http://danielaccioly.wordpress.com/2006/12/05/how-easy-is-to-break-wep/

QUESTION NO: 647
Which of the following special function keys might prevent a user from connecting to the Internet?
A. Wireless
B. Screen lock
C. Volume
D. Bluetooth
Answer: A
Explanation:
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=&l=&s=&do
cid=429969

QUESTION NO: 648
When configuring a new hard drive for use in a hot swappable environment, which of the following
connection types should be used?
A. PATA
B. eSATA
C. IDE
D. SATA

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CompTIA 220-801 Exam
Answer: B
Explanation:
eSATA, the e is for external - meaning that the cabling used is meant for being outside of the
computer chassis.
Many external hard drive-casing kits will feature USB 2.0 connections along with eSATA
connection. The hot-swappable feature is only available if the motherboard supports the eSata
hot-swapable functionality. Current motherboards do as do newer models. However, drives with
older SATA connections will not support plug and play, instead you'll need to shutdown the PC
and swap the drive and power the PC back up. Another option if you'd still like to have the eSata
functionality is to purchase a eSata controller card.

QUESTION NO: 649
Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO).
A. Power saving NIC
B. Passive cooling
C. Additional case fans
D. Liquid cooling system
E. Lower wattage power supply
Answer: C,D
Explanation:
http://www.widowpc.com/2005/06/cooling_a_gamin.php

QUESTION NO: 650
In older laptop screens, the backlight is powered by which of the following?
A. A CCFL lamp
B. A gas
C. LEDs
D. OLED
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Cold_cathode
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CompTIA 220-801 Exam

QUESTION NO: 651
An outline of an image can be viewed on a laptop screen, but it is very dim and the screen
appears almost black. This can be caused by a failing. (Select TWO).
A. Inverter
B. LCD
C. Plasma screen
D. CRT
E. OLED
Answer: A,B
Explanation:
The problem might be caused by a display inverter which powers backlight or the LCD itself. When
the screen goes dim, inverter is the culprit. If the screen appears almost black, the LCD might be
failing.

QUESTION NO: 652
The wireless antenna is typically located inside the laptop's:
A. Rear panel
B. Keyboard
C. Display bezel
D. Bottom bezel
Answer: C
Explanation:
http://gladiator-antivirus.com/forum/index.php?showtopic=81843

QUESTION NO: 653
A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth
on/off switch is not working. Which of the following will BEST resolve this issue?
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CompTIA 220-801 Exam
A. Replacing the keyboard
B. Installing service pack 3
C. Reinstalling the operating system with Windows XP Media Center
D. Installing the Bluetooth stack/driver
Answer: D
Explanation:
The best solution is to install Bluetooth driver. The driver is basically a software that allows the
hardware to interact with the operating system.

QUESTION NO: 654
Which of the following connection types would MOST commonly be found on a laptop to display
out to an external monitor? (Select TWO).
A. PS/2
B. Serial
C. VGA
D. RCA
E. HDMI
Answer: C,E
Explanation:
http://www.lenovo.com/us/en/faqs/Connect-Laptop-to-TV/

QUESTION NO: 655
A laptop running a Windows operating system has a key that is supposed to launch Internet
Explorer, but is not functioning. Which of the following will resolve this?
A. Installing Bluetooth drivers from a manufacturer's website
B. Installing ACPI drivers from a manufacturer's website
C. Installing Hotkey drivers from a manufacturer's website
D. Installing AHCI drivers from a manufacturer's website
Answer: C
Explanation:
http://forum.notebookreview.com/panasonic/67423-hotkeys-driver-help.html
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CompTIA 220-801 Exam

QUESTION NO: 656
Which of the following printers requires manual alignment?
A. Laser
B. Dot matrix
C. Inkjet
D. Thermal
Answer: B
Explanation:
http://www.ehow.com/how_8785245_use-long-dot-matrix-printouts.html

QUESTION NO: 657
A user has a parallel printer and wants to share it on the company network. Which of the following
devices would the user need?
A. A port replicator
B. A splitter
C. A wireless router
D. A print server
Answer: D
Explanation:
http://www.dlink.com.au/products/?pid=322

QUESTION NO: 658
Which of the following cable types uses a 9-pin connector?
A. Parallel
B. Ethernet

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CompTIA 220-801 Exam
C. USB
D. Serial
Answer: D
Explanation:
http://www.computerhope.com/jargon/s/seriport.htm

QUESTION NO: 659
Which of the following has a MAXIMUM transmission speed of 10 Mbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Answer: A
Explanation:
http://customcable.ca/cat5-vs-cat6/

QUESTION NO: 660
Thermal paste is used between the CPU and heatsink to:
A. Make the heatsink easier to remove when replacing the CPU.
B. Aid in the transfer of energy from the CPU to the heatsink.
C. Act as a fire retardant should the CPU overheat.
D. Keep the heatsink in place on the CPU.
Answer: B
Explanation:
http://whatis.techtarget.com/definition/thermal-grease-thermal-paste-or-thermal-compound

QUESTION NO: 661
Which of the following devices is necessary to provide power to a laptop LCD screen?
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CompTIA 220-801 Exam
A. PCMCIA card
B. Backlight
C. Inverter
D. PCI-E card
Answer: C
Explanation:
http://www.ehow.com/how-does_5011808_inverter-work-laptop.html

QUESTION NO: 662
A user would like to share a local USB printer with several users in the office. Which of the
following methods would BEST accomplish this?
A. Install shared PCL drivers
B. Install a USB hub
C. Install a print server
D. Enable print sharing
Answer: D
Explanation:
http://windows.microsoft.com/en-us/windows-vista/enable-file-and-printer-sharing

QUESTION NO: 663
Which of the following memory types comes in the SIMM variety?
A. SDRAM
B. DDR3
C. DDR2
D. RDRAM
Answer: A
Explanation:
http://www.proprofs.com/mwiki/index.php/Understanding_RAM_Types:_DRAM_SDRAM_DIMM_S
IMM_And_More

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CompTIA 220-801 Exam

QUESTION NO: 664
Which of the following would benefit MOST from the use of dual monitors?
A. Gaming PC
B. Home theater PC
C. A/V editing station
D. Thin client
Answer: C
Explanation:
http://www.overclock.net/t/1129146/dual-monitors-for-photo-editing

QUESTION NO: 665
Which of the following cable types carries an analog video signal across three separate physical
channels?
A. Component
B. RCA
C. DVI-analog
D. VGA
Answer: A
Explanation:
Video connections use many of the same connectors as analog and digital audio. Pro video
applications generally use XLR or BNC cables, whereas consumer video equipment often uses
RCA phono plugs. Phono plug connections can be either composite or component video.
Composite video carries the video signal on one cable, whereas component video provides the
complete signal on three separate cables, one for each of three color channels. Specialized video
connectors include S-Video (also called Y/C) connections, which are transmitted on 4-pin miniDIN connectors to provide greater color depth than composite video. There are also unique
connectors for new high-definition digital video formats like HDI and DVI.

QUESTION NO: 666
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CompTIA 220-801 Exam
Which of the following can ONLY be installed when a laptop is turned off and disconnected from
all power sources?
A. PCMCIA device
B. Express card 54 device
C. SODIMM chip
D. USB expansion hub
Answer: C
Explanation:
SODIMM module can be installed when the laptop is turned off completely and disconnected from
all power sources.

QUESTION NO: 667
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86
installed. Which type of printer driver is needed to complete the installation?
A. 16-bit
B. 32-bit
C. 64-bit
D. 86-bit
Answer: B
Explanation:
http://blogs.technet.com/b/askperf/archive/2010/01/19/print-driver-installation-on-32-bit-versus- 64bitservers.aspx

QUESTION NO: 668
Before installing a new expansion card, which of the following should a technician consider?
(Select TWO).
A. CPU type
B. Free hard drive space
C. Power supply wattage
D. Amount of RAM
E. Bus type
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CompTIA 220-801 Exam
Answer: C,E
Explanation:
First you need to check if the power supply has enough wattage to power the new expansion card.
Then check the bus type to see if it can support the new expansion card.

QUESTION NO: 669
A technician wants to install a printer to use port LPT1, but the computer does not currently have
such a port. Which of the following expansion cards should the technician install and configure to
create an LPT1 port?
A. Serial
B. Video
C. Audio
D. Parallel
Answer: D
Explanation:
http://whatis.techtarget.com/definition/LPT-line-print-terminal

QUESTION NO: 670
A user wants to purchase a new computer to use word processing software only. Which of the
following computer types should be recommended?
A. Thin client
B. CAD workstation
C. Home server
D. Gaming PC
Answer: A
Explanation:
http://www.thinclient.net/pdf/Thin_Client_Benefits_Paper.pdf

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CompTIA 220-801 Exam
QUESTION NO: 671
A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet
printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta
cartridge. Which of the following should the technician do NEXT?
A. Purchase a maintenance kit
B. Use a different weighted paper
C. Verify printer cables are connected
D. Perform printer head cleaning
Answer: D
Explanation:
http://www.wikihow.com/Clean-Print-Heads

QUESTION NO: 672
A technician notices an impact printer has run out of ink. Which of the following should the
technician do NEXT?
A. Power cycle the printer
B. Replace the ribbon
C. Rewind the ribbon
D. Replace the print head
Answer: B
Explanation:
http://www.wieshs.eu.dodea.edu/Courses/PTS/Electronics/ComputerServiceSupport/css/Forms/D
oc/ImpactGD.pdf

QUESTION NO: 673
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of
the following will be included in the maintenance kit?
A. Pickup rollers
B. Paper tray
C. Toner
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CompTIA 220-801 Exam
D. Compressed air
Answer: A
Explanation:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl05819

QUESTION NO: 674
A technician needs to replace a desktop computer's power supply. Which of the following should
the technician do FIRST?
A. Check for environmental concerns
B. Review local regulations for disposal procedures
C. Read MSDS documentation
D. Remove watch and all jewelry
Answer: D
Explanation:
http://pcsupport.about.com/od/safetyconsiderations/qt/safety_tips.htm

QUESTION NO: 675
Which of the following would BEST protect equipment from a brown out?
A. HVAC system
B. Surge suppressor
C. UPS
D. Power strip
Answer: C
Explanation:
http://www.visitinggeeks.com/press_room_heatwave.html

QUESTION NO: 676
A technician observes another technician trying to steal a company laptop. Which of the following
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CompTIA 220-801 Exam
should the first technician do NEXT?
A. Confront the technician stealing the laptop
B. Preserve the laptop for evidence
C. Report through proper channels
D. Document the incident
Answer: C
Explanation:
Report through proper channels. Notify your immediate supervisor and he will escalate the issue
to higher authorities.

QUESTION NO: 677
A user needs a new gaming computer which can be both fast and quiet. Which of the following
should MOST likely be installed to meet the user's requirements?
A. Liquid-based cooling system
B. Passive cooling system
C. Thermal paste
D. Low RPM fans
Answer: A
Explanation:
http://computer.howstuffworks.com/liquid-cooled-pc.htm

QUESTION NO: 678
Which of the following should a technician check FIRST on the laptop if the system's battery is not
being charged?
A. CMOS battery
B. DC-in jack
C. AC-in jack
D. Breaker for the wall jack
Answer: B
Explanation:
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CompTIA 220-801 Exam
Check DC-in jack, if the laptop battery is not charging, the first thing to do is to check DC-in and
see if it is seated properly.

QUESTION NO: 679
A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that
the keyboard does not work?
A. The keyboard data cable was not connected properly.
B. The keyboard is not compatible with the laptop.
C. The keyboard needs updated drivers.
D. The keyboard is defective.
Answer: A
Explanation:
There is a small data cable beside the keyboard which is connected to the board. Check the data
cable and make sure it is connected securely.

QUESTION NO: 680
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work,
after replacing the motherboard due to a video issue?
A. Update the video drivers
B. Replace the speakers
C. Check the speaker's connection to the motherboard
D. Verify that the speakers are compatible with the replacement motherboard
Answer: C
Explanation:
There is a tiny flat speaker connection just above the keyboard. It is so tiny that technicians often
ignore it. Make sure the speaker is connected to the motherboard properly.

QUESTION NO: 681
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CompTIA 220-801 Exam
Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
A. It prolongs the toner cartridge's lifecycle
B. It takes off any residual toner left after development
C. It keeps the printer clean and prolongs its usable life
D. It increases the speed of the print process
Answer: B
Explanation:
http://printscan.about.com/od/howto/ht/cleanprintheads.htm

QUESTION NO: 682
Which of the following computer components are located on the Northbridge? (Select TWO).
A. Hard drive
B. CPU
C. Fan
D. RAM
E. Audio
Answer: B,D
Explanation:
http://www.webopedia.com/TERM/N/Northbridge.html

QUESTION NO: 683
Which of the following can be used to change fan speeds?
A. Device manager
B. BIOS
C. Power options
D. Action center
Answer: B
Explanation:
http://www.tomshardware.com/forum/341307-28-change-speed-bios

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CompTIA 220-801 Exam

QUESTION NO: 684
A client wants to take their old VCR tapes and put them on a DVD. Which of the following
expansion cards would need to be installed in a computer to perform this task?
A. TV tuner
B. Video graphics
C. Sound
D. Video capture
Answer: D
Explanation:
http://www.wikihow.com/Transfer-VHS-Tapes-to-DVD-or-Other-Digital-Formats

QUESTION NO: 685
Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
A. A
B. B
C. G
D. N
Answer: B
Explanation:
http://en.wikipedia.org/wiki/IEEE_802.11

QUESTION NO: 686
Which of the following socket types is for an AMD CPU?
A. 940
B. 775
C. 1155
D. 1366
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CompTIA 220-801 Exam
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Socket_940

QUESTION NO: 687
A technician documents the findings of illegal material that was found on a workstation. Which of
the following should the technician do NEXT when storing the workstation?
A. Set all users to administrators
B. Destroy the hard drive
C. Reimage the workstation and deploy
D. Adhere to the chain of custody
Answer: D
Explanation:
http://www.computer-forensics.net/FAQs/what-is-a-chain-of-custody.html

QUESTION NO: 688
Besides the CPU, which of the following components might have their own heatsink?
A. Audio card
B. RAID controller
C. Graphics card
D. Hard drive
Answer: C
Explanation:
http://www.bit-tech.net/hardware/cooling/2010/05/19/graphics-card-coolers- investigated/

QUESTION NO: 689
Which of the following is the BEST type of cable to prevent EMI?

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CompTIA 220-801 Exam
A. STP
B. Fiber
C. Plenum
D. UTP
Answer: B
Explanation:
http://www.doc.ic.ac.uk/~nd/surprise_97/journal/vol4/sm27/adv.html

QUESTION NO: 690
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but
can access shares on another PC used for common files. The printer appears to be powered on.
Which of the following would be the MOST likely cause of the issue?
A. Printer PC is off network
B. Printer is low on toner
C. Printer needs to be restarted
D. Device drivers are corrupted
Answer: A
Explanation:
IT seems that the problem is related to network. The Printer PC is off the network since it cannot
print to the printer but can access shares on other PCs on the network.

QUESTION NO: 691
A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for
faster graphic performance?
A. AGP
B. AGP x8
C. PCIe
D. PCI
Answer: C
Explanation:
PCIe has faster refresh rates. It's up to 5.8 MP grayscale at full refresh rate.
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CompTIA 220-801 Exam

QUESTION NO: 692
Which of the following is MOST likely to contain hazardous voltages?
A. CD-ROM drive
B. External USB drive
C. Inkjet printer
D. CRT display
Answer: D
Explanation:
http://wiki.answers.com/Q/What_is_CRT_monitor_high_voltage_hazards

QUESTION NO: 693
A technician encounters prohibited materials on a computer located in a common area that is used
by several employees. Which of the following should be done FIRST?
A. Remove the item from the computer
B. Show to others so they can be a witness
C. Copy the item to an external website
D. Report the incident to management
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Computer_security_incident_management

QUESTION NO: 694
A technician is preparing to install a new wireless printer for use in an environment with several
wireless networks installed. Which will be used to determine the wireless network that the printer
will be available from?

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CompTIA 220-801 Exam
A. DNS
B. SSID
C. WPA
D. VPN
Answer: B
Explanation:
http://www.ehow.com/how_5714162_enter-ssid-wireless-printer.html

QUESTION NO: 695
Which of the following RAM modules has a PC rating of 10600?
A. DDR
B. SDRAM
C. DDR3
D. DDR2
Answer: C
Explanation:
http://en.wikipedia.org/wiki/DDR3_SDRAM

QUESTION NO: 696
Which of the following types of RAM is typically used to improve reliability?
A. Double sided
B. ECC
C. SODIMM
D. RDRAM
Answer: B
Explanation:
http://www.webopedia.com/TERM/E/ECC_memory.html

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CompTIA 220-801 Exam
QUESTION NO: 697
Which of the following uses Intel's core i CPUs? (Select TWO).
A. F
B. 1366
C. 775
D. 1155
E. AM3
Answer: B,D
Explanation:
http://www.eggxpert.com/forums/thread/710354.aspx

QUESTION NO: 698
Which of the following hard drives has the BEST shock resistance?
A. IDE
B. NAS
C. SATA
D. SSD
Answer: D
Explanation:
http://www.overclock.net/t/435910/ssd-shock-resistance

QUESTION NO: 699
Which of the following communication standards requires line-of-site with no obstacles in order to
operate properly?
A. Bluetooth
B. IR
C. RF
D. WiFi

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CompTIA 220-801 Exam
Answer: B
Explanation:
http://www.di.unisa.it/~vitsca/RC-0910I/ch04.pdf (page 25)

QUESTION NO: 700
Which of the following connectors is found on every desktop power supply?
A. Berg
B. SATA
C. PCIe
D. Molex
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Molex

Topic 7, Volume G
QUESTION NO: 701
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM
bay, the technician only found one RAM slot, however the laptop is specified to have two. Where
would the other memory slot be typically located?
A. Inside the display bezel
B. Second hard drive bay
C. Above the PC card slot
D. Under the keyboard
Answer: D
Explanation:
In some laptop models, the memory slot is situated right beneath the keyboard. It can be accessed
through the door at the bottom of the laptop.

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CompTIA 220-801 Exam
QUESTION NO: 702
A laptop is not charging the battery and occasionally shuts off even when the power cord is
plugged in. This is a symptom of a bad:
A. DC jack
B. Hard drive
C. Cooling system
D. Battery
Answer: A
Explanation:
http://www.laptopjacks.com/

QUESTION NO: 703
Which of the following typically cannot be upgraded in a laptop?
A. Video card
B. Hard drive
C. RAM
D. Wireless card
Answer: A
Explanation:
http://lockergnome.net/questions/130140/why-can-t-you-upgrade-laptop-hardware

QUESTION NO: 704
A user calls the helpdesk because a solution that was previously suggested by another technician
did not solve the user's issue. Which of the following is the MOST appropriate response?
A. "Please hold while I transfer you to the previous technician, so a proper solution can be met."
B. "Please explain the issue and I will work to resolve it."
C. "My supervisor is the appropriate person to speak with about your issue."
D. "Let me help you to resolve this issue, since that technician does not know how to fix it."
Answer: B
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CompTIA 220-801 Exam
Explanation:
Be polite to a customer is a necessary part of customer service. You can say, `Please explain the
issue and I will work to resolve it'.

QUESTION NO: 705
A user calls to report that a notice keeps appearing on their screen whenever they try to pull down
video clips from a website. The notice says "This category is being blocked because it is
streaming media. Please click continue to use your assigned quota time". The technician is aware
that a new web filtering application was recently implemented which assigns a 120 minute quota
on streaming media and a message appears allowing the user to continue. Which of the following
is the BEST response for the technician to give the user?
A. "If you read the entire notice screen it clearly states that you should click continue. Did you read
the entire notice?"
B. "Since video takes a large amount of bandwidth, management has implemented a policy to limit
what each user can download and watch."
C. "A new application was introduced to help improve and manage the network. The video should
appear once you select continue on the message."
D. "Are these video clips work related? What specific website are you trying to download the
videos from?"
Answer: C
Explanation:
You can say, "A new application was introduced to help improve and manage the network. The
video should appear once you select continue on the message".

QUESTION NO: 706
Since calling in an issue two days ago, a user reports that they have not heard from a help desk
technician. Which of the following is the MOST appropriate response?
A. Let the user know that there is no record of the initial call.
B. Let the user know that the problem will be escalated immediately.
C. Let the user know that the technician will be out to resolve the problem tomorrow.
D. Close the initial ticket that was issued and open a new help desk ticket for the user.
Answer: B
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CompTIA 220-801 Exam
Explanation:
You need to assure the user that the problem has been escalated and give a time frame in which
the problem will be resolved definitively.

QUESTION NO: 707
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue.
The customer appears to be angry that they have waited so long for a response. Which of the
following is the BEST course of action for the technician to take?
A. Inform the manager of the customer's behavior and then focus on completing the task in an
expedited manner.
B. Empathize with the customer's urgency and inform them that the current service level
agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine the breakdown
in the response time.
Answer: C
Explanation:
Empathize with the customer and focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager.

QUESTION NO: 708
A technician realizes the problem a customer is having before the customer is done explaining all
the symptoms. Which of the following is the BEST action for the technician to take?
A. Continue listening to the customer's explanation until they are finished then refer them to a
website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in order for the
technician to verify all the facts.
C. Finish listening to the customer's explanation without interrupting if it will not take an excessive
amount of time.
D. Politely tell the customer that the technician knows the proper solution and that no further
explanation is necessary.
Answer: C
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CompTIA 220-801 Exam
Explanation:
Customer service requires the individual to listen to the customer no matter what happens. If you
realized the problem, listen to the customer without interruption. If the customer take a lot of time,
you can interrupt using best way possible.

QUESTION NO: 709
Which of the following is the FIRST step a technician should take to replace a network printer?
A. Unplug the network printer then notify users.
B. Notify all users before unplugging the printer.
C. Save all print jobs, replace the printer and print all saved files.
D. Delete all print jobs before replacing the printer.
Answer: B
Explanation:

QUESTION NO: 710
In which of the following situations is it appropriate for an IT service provider to make copies of a
customer's confidential data?
A. If the technician determines it necessary, for backup purposes
B. It is never appropriate to copy a customer's data
C. If the content is public knowledge
D. With the customer's permission, for backup purposes
Answer: D
Explanation:
Get customer's permission to access the confidential data for backup purposes only. You are not
allowed to access any confidential data whatsoever without customer's permission.

QUESTION NO: 711

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CompTIA 220-801 Exam
Which of the following is the proper way to remove a PCMCIA card from a laptop running
Windows XP?
A. Click on the safely remove hardware icon, stop the device, and remove the card
B. Push the eject button on the card slot
C. Grasp the card firmly and slowly pull it from the slot on the laptop
D. In the Control Panel, stop the device service, and then remove the card
Answer: A
Explanation:
http://www.ask.com/question/how-does-a-pcmcia-card-work

QUESTION NO: 712
Which of the following components would MOST likely be utilized in a virtualization server? (Select
TWO).
A. Maximum memory
B. High-end sound card
C. High-end video card
D. Dual-rail 1000w PSU
E. Quad core CPU
Answer: A,E
Explanation:
http://searchservervirtualization.techtarget.com/tip/Selecting-CPU-processors-and- memoryforvirtualizedenvironments

QUESTION NO: 713
A surge suppressor is only capable of providing protection against which of the following
environmental hazards?
A. Electrostatic discharge
B. Power blackouts
C. Power spikes
D. Power brown outs

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CompTIA 220-801 Exam
Answer: C
Explanation:

QUESTION NO: 714
Which of the following expansion cards would provide support for additional internal storage?
A. Video capture
B. Modem
C. USB port
D. RAID controller
Answer: D
Explanation:
http://en.wikipedia.org/wiki/Disk_array_controller

QUESTION NO: 715
In a laser printer, which of the following components uses heat to apply the toner onto the page?
A. Fuser assembly
B. Pickup roller
C. Transfer roller
D. Imaging drum
Answer: A
Explanation:
http://www.suppliesguys.com/info/what-is-a-fuser-unit.htm

QUESTION NO: 716
A technician is trying to connect the high-end 5.1 surround sound audio system to their Home
Theater PC.
Front and rear channels produce the sound but the subwoofer and the front speaker seem to be

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CompTIA 220-801 Exam
muted. Which of the following would the technician MOST likely check to resolve the issue?
A. The power cable of the 5.1 surround sound audio system.
B. The subwoofer and the front channel speaker drivers are installed properly.
C. The subwoofer and the front channel speakers are not defective.
D. The subwoofer and the front channel speaker's RCA cable connection to the computer's audio
card.
Answer: D
Explanation:
The first thing is to check the subwoofer and front channel speaker's RCA cable connection to the
audio card. The cable must be inserted in a wrong port.

QUESTION NO: 717
Which of the following panel types consumes the MOST power?
A. Plasma
B. LCD
C. LED with no backlight
D. LED with backlight
Answer: A
Explanation:
A Light emulsification diode with a backlight consumes more power than an LCD or plasma. First
the LED needs power. The backlights are another component that requires power. Although the
power an LED consumes is far less than what CRT monitors consumed.

QUESTION NO: 718
Which of the following needs to be configured on a wireless router to allow specific client
machines to connect?
A. Port forwarding
B. WPS
C. MAC filtering
D. DMZ

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CompTIA 220-801 Exam
Answer: C
Explanation:
http://compnetworking.about.com/cs/wirelessproducts/qt/macaddress.htm

QUESTION NO: 719
A user is suspected of engaging in prohibited activity on their workstation. Which of the following
should be done FIRST?
A. Inform a supervisor or management.
B. Disable network access for the user.
C. Search the workstation for evidence.
D. Call the authorities to question the user.
Answer: A
Explanation:
If you found out about your co worker, inform your supervisor or senior management and let them
handle the situation. You don't need to interfere in the situation.

QUESTION NO: 720
Which of the following is required in order for BitLocker to be enabled?
A. Drive encryption
B. Group Policy
C. Trusted platform module
D. Power-on Password
Answer: C
Explanation:
http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive-encryption-overview

QUESTION NO: 721

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CompTIA 220-801 Exam
Which of the following networking standards can operate at two different channel widths on the
same spectrum simultaneously?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: D
Explanation:
http://compnetworking.about.com/od/wireless80211/g/bldef_80211n.htm

QUESTION NO: 722
Which of the following describes the process laser printers use to secure toner to paper?
A. Bonding
B. Transferring
C. Duplexing
D. Fusing
Answer: D
Explanation:
http://computer.howstuffworks.com/laser-printer3.htm

QUESTION NO: 723
Which of the following will provide the FASTEST boot times for a laptop user?
A. Solid state drive
B. High capacity battery
C. eSATA hard drive
D. Increased RAM
Answer: A
Explanation:
http://www.pcmag.com/article2/0,2817,2404258,00.asp

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CompTIA 220-801 Exam

QUESTION NO: 724
Which of the following media has a capacity of 8.6 GB?
A. CD
B. DL DVD
C. DL Blu-ray
D. DVD
Answer: B
Explanation:
A version of DVD called DL DVD has more capacity than any other DVD variety. At 8.6 GB it can
hold a lot more data than its predecessors. DL means dual layer. You can write to the either side
of the disk. The normal DVD has only single layer to write to whereas DL DVD has both side up
and down to write data. Therefore, the capacity is doubled.

QUESTION NO: 725
Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read
speed?
A. Compact flash
B. SSD
C. Tape
D. SD
Answer: B
Explanation:
http://www.8088.net/blog/index.php/2011/01/24/iops-comparison-solid-state-drive-ssd-150007200-5900-5600-rpm/?lang=en

QUESTION NO: 726
The technician has identified prohibited content on a PC. Which of the following would be the
FIRST action that the technician should take?
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CompTIA 220-801 Exam
A. Walk away
B. Turn off the PC
C. Report it
D. Search for more
Answer: C
Explanation:
Report the content to higher authorities in your organization. They will take care of it.

QUESTION NO: 727
A customer would like to upgrade their onboard fast Ethernet connection to connect to their new
gigabit network at the gigabit speed. Which of the following will enable them to do so?
A. Convert the user to wireless.
B. Install a 10/100/1000 NIC.
C. Update the drivers for the onboard port.
D. Flash the BIOS to unlock the Ethernet port.
Answer: B
Explanation:
http://en.wikipedia.org/wiki/Network_interface_controller

QUESTION NO: 728
A technician needs to access the system BIOS at boot time on a PC. Which of the following are
possible BIOS access keys? (Select TWO).
A. F2
B. F12
C. F8
D. Delete
E. Function - F4
F. Control - Home
Answer: A,D
Explanation:
Depending on the system, F2 or delete key can be used to access BIOS during the boot process

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on a PC. F2 is a common key and is used in majority of PCs with Windows installed.

QUESTION NO: 729
A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates
and finds the BIOS is rediscovering the hardware environment at every boot. Which of the
following will MOST likely fix this problem?
A. Change out the CMOS battery on the motherboard.
B. At the OS level, launch "Device Manager" and re-scan the hardware.
C. Hit "F9" while the computer is booting, but before the OS starts to load.
D. Reset the BIOS using the CMOS reset jumper.
Answer: A
Explanation:
When CMOS battery loses its juice, the BIOS will act strangely every time you boot the PC.
Change the CMOS battery regularly to keep the BIOS on the motherboard performing optimally.

QUESTION NO: 730
A technician installs a biometric device using the manufacturer supplied driver. After confirming
the device functions properly, the technician performs Windows and antivirus updates. Which of
the following would BEST explain why the biometric device no longer functions?
A. The recently updated antivirus scanning software is interfering with the proper operations of the
biometric device.
B. A virus that specifically targets retinal scanning software infected the PC because the user was
late applying new definitions.
C. The recently installed Windows updates overwrote the manufacturer's supplied biometric
device driver.
D. The biometric device needs to be recalibrated due to environmental conditions involved with the
installation.
Answer: C
Explanation:
Microsoft updates Windows often. The update contains drivers as well. The possible reason of the
problem is that Windows update manufacturer's device driver during the update process. Check
the driver to confirm the issue. You can always install the original driver for the biometric device if
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CompTIA 220-801 Exam
this problem occurs.

QUESTION NO: 731
Which of the following describes the MAIN difference between a plenum rated cable versus a nonplenum rated cable?
A. A reduced production of hazardous fumes when subjected to fire
B. The ability to be bent into tighter turning radiuses within conduit
C. A reduced noise level when bundled in groups of 20 or more
D. The ability to transmit data with fewer cross-talk interruptions
Answer: A
Explanation:
Plenum cable is sheathed with fire retarded substance. Therefore, the production of hazardous
fumes will be lower in plenum cable than in other cables not coated with fire retardant material.

QUESTION NO: 732
Which of the following describes the function of a hub in a network?
A. Broadcasts packets it receives to specific connections
B. Determines whether a packet belongs on an internal or external network
C. Converts a packet for transmission from one network to another network
D. Broadcasts packets it receives to all connections
Answer: D
Explanation:
http://freewimaxinfo.com/network-hubs.html

QUESTION NO: 733
Which of the following describes the function of a switch in a network?

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CompTIA 220-801 Exam
A. Transmits packets it receives to specific connections
B. Converts a packet for transmission from one network to another network
C. Determines whether a packet belongs on an internal or external network
D. Broadcasts packets it receives to all connections
Answer: A
Explanation:
http://en.wikipedia.org/wiki/Network_switch

QUESTION NO: 734
A technician is repairing a printer in the payroll department that includes employees' sensitive
information. Which of the following should the technician do with the printed sensitive information
documents that were used for testing?
A. Keep printed items for future reference.
B. Shred the printed documents.
C. Leave the documents on the printer.
D. Recycle all printed documents.
Answer: B
Explanation:
Sensitive information should be shredded to avoid any security breach. A shredder can easily
shred books of documents in seconds. The ethical way is to shred the printed sensitive information
documents immediately.

QUESTION NO: 735
A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of
the following should have been used when initially replacing the riser?
A. Compressed air
B. Vacuum cleaner
C. Proper cable management
D. ESD mat
Answer: D
Explanation:
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CompTIA 220-801 Exam
http://en.wikipedia.org/wiki/Antistatic_mat

QUESTION NO: 736
Which of the following video types has a DB-15 connector?
A. S-video
B. DVI-A
C. DVI-D
D. VGA
Answer: D
Explanation:
http://en.wikipedia.org/wiki/VGA_connector

QUESTION NO: 737
Which of the following connectors is MOST commonly used for UTP cable?
A. RJ-45
B. RJ-11
C. LC
D. SC
Answer: A
Explanation:
http://www.danlipofsky.com/technical/ethernet/

QUESTION NO: 738
A user is unsatisfied with the quality of the repair that another technician has completed on their
PC. Which of the following should be done to help the user?
A. Agree with the user's complaints

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CompTIA 220-801 Exam
B. Clarify the user's statements
C. Minimize the user's criticism
D. Shadow the other technician on the next repair
Answer: B
Explanation:

QUESTION NO: 739
Before beginning hardware repair work on a PC, which of the following is the FIRST step?
A. Install an uninterruptible power supply (UPS).
B. Disconnect power from the PC.
C. Ensure all Windows updates have been installed.
D. Degauss the monitor.
Answer: B
Explanation:

QUESTION NO: 740
Which of the following connection types is MOST likely to be used to connect an internal hard
drive to a computer?
A. IDE
B. DVI
C. Parallel
D. eSATA
Answer: A
Explanation:
http://searchstorage.techtarget.com/definition/IDE

QUESTION NO: 741
Which of the following voltages is MOST likely to be supplied from a PC power supply unit?
(Select TWO).

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CompTIA 220-801 Exam
A. 1V
B. 1.7V
C. 3.3V
D. 5V
E. 9V
Answer: C,D
Explanation:
3.3 volts and 5V are the common voltage range that a PC power supply unit uses to power
computer components.

QUESTION NO: 742
Which of the following does a technician need to do before giving a PC, which has been
confiscated for prohibited activity, to another department?
A. Identify prohibited activity on PC
B. Document change of custody
C. Report prohibited activity
D. Preserve data
Answer: B
Explanation:
http://en.wikipedia.org/wiki/Chain_of_custody

QUESTION NO: 743
Which of the following is the BEST example of the use of chain of custody?
A. Technician uses a third party to hand over the PC to the proper authority.
B. Technician remembers when and who they gave the PC to.
C. Technician calls supervisor after PC has been transferred.
D. Technician notes the date, time and who was given the PC.
Answer: D
Explanation:
Document the data, time and the name and designation of the person to who the PC was given.
Ask the person to sign the document.
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CompTIA 220-801 Exam

QUESTION NO: 744
Which of the following should be considered when building a standard PC?
A. Capacity of the hard drive
B. RAID level that will be used
C. Requirements for applications
D. Amount of RAM
Answer: C
Explanation:
If you are building a PC, you need to determine what kind of computing power is needed. If you
want gaming, CAD or 3D animation, you need powerful processor and lots of RAM. If you need a
standard PC, take into account the requirements for applications that you plan to use on the new
PC. Then build the PC according to the requirements.

QUESTION NO: 745
A technician is working on a PC but does not have their grounding strap. Which of the following
would be the BEST method the technician should use to ground themselves?
A. Hold the metal of the case
B. Hold on to the power cord
C. Take off their shoes
D. Unplug the PC
Answer: A
Explanation:
http://superuser.com/questions/237698/how-to-discharge-static-electricity-before-opening-acomputer

QUESTION NO: 746

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CompTIA 220-801 Exam
A customer states their inkjet printer is not printing as clearly as it once did. The technician should
FIRST perform which of the following functions to rectify this?

A. Replace ink packs
B. Calibrate the printer
C. Use a different type of paper
D. Replace the USB cable
Answer: B
Explanation:
http://desktoppub.about.com/cs/colorcalibration/a/cal_printer.htm

QUESTION NO: 747
A supervisor has asked a technician to share the multifunction device that is directly connected to
a PC. The PC is running Windows XP Professional. Which of the following steps are valid options
to allow the technician to complete this task?
A. Type "appwiz.cpl" at the run line and install the printer as a shared device.
B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and
go to "Sharing". Select the option to share the printer and give it a share name.
C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device
and go to "Sharing". Select the option to share the device and give it a share name.
D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go
to "Sharing". Select the option to share the printer and give it a share name.
Answer: D
Explanation:
http://technet.microsoft.com/en-us/library/bb457001.aspx

QUESTION NO: 748
A customer has asked a technician to install a new USB printer that is supported by Windows 7.
The PC is running Windows 7 Professional. Which of the following is the correct method to
complete the installation?

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CompTIA 220-801 Exam
A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the
new printer.
B. Add the printer driver to the %SystemDir%\System32\Drivers folder, then connect and power
on the printer.
C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer
and select "install".
D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the
computer.
Answer: A
Explanation:
Windows 7 has the required drivers for almost all the printers. When you install a new USB printer
and power it on, Windows 7 automatically detect and adds the new printer without the consumer
having to do all the steps.

QUESTION NO: 749
A corporate technician has been tasked with providing a thin client PC for a new employee. Which
of the following configurations would be the MOST appropriate?
A. A PC with the maximum amount of supported RAM
B. A PC equipped with high end audio and video cards
C. A PC that meets the minimum requirements for running an OS
D. A PC with the most powerful processor
Answer: C
Explanation:
A thin client is a bare minimum box of components that is used for simple tasks. A PC with
minimum requirements to run an OS can act as a thin client.

QUESTION NO: 750
A user's laptop screen is extremely dim. A technician attempts to alter the brightness using
function keys and the BIOS, but the screen never changes in brightness. Which of the following is
MOST likely the cause?
A. Battery failure
B. Bulb failure
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CompTIA 220-801 Exam
C. Display driver is corrupted
D. Backlight failure
Answer: D
Explanation:
http://www.laptoprepair101.com/laptop/2007/09/05/troubleshooting-laptop-with- backlight-failure/

QUESTION NO: 751
Which of the following expansion slots is characterized by having an x16 speed?
A. CNR
B. PCI
C. PCIe
D. AGP
Answer: C
Explanation:
The PCIe xXX is the amount of lanes the slot has, so x16 has 16 lanes, x8 has 8 lanes and so on.
The physical slot on x4, x8, and x16 are all the same. If it says 2 PCIe x16 slots it means that
there are 2 slots on the board that are capable of 16 lanes. If it says 2 PCIe X16 (and then in
brackets says x16, x4 or x8, x8) it means when you have 1 slot being used it uses all 16 lanes for
that 1 slot. But if you plug multiple things into the PCIe slots (most common 2 GPU's) it will divide
the lanes between the cards. So that (x16, x4) you will have the first GPU running with 16 lanes,
and the second GPU running with 4 lanes.

QUESTION NO: 752
Which of the following settings is controlled by jumpers?
A. Chassis detection threshold
B. Fan speed
C. USB voltage
D. Drive hierarchy
Answer: D
Explanation:

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CompTIA 220-801 Exam
http://en.wikipedia.org/wiki/Jumper_(computing)

QUESTION NO: 753
Which of the following is a benefit of using ECC memory?
A. Corrects memory errors
B. Allows 64-bit operating systems
C. Prevents disk errors
D. Uses lower voltage
Answer: A
Explanation:
http://www.webopedia.com/TERM/E/ECC_memory.html

QUESTION NO: 754
Which of the following connection types has the LONGEST transmission limitation in terms of
distance?
A. USB 3.0
B. CAT6
C. Fiber
D. CAT5
Answer: C
Explanation:
http://en.wikipedia.org/wiki/Fiber-optic_communication

QUESTION NO: 755
An administrator wants to prevent people outside of the building from accessing a new wireless
router. Which of the following is the LEAST labor intensive method to use while setting up new
workstations?

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CompTIA 220-801 Exam
A. Turn SSID broadcast off
B. Use wireless encryption
C. Institute MAC filtering
D. Setup static IP addresses
Answer: A
Explanation:
http://www.speedguide.net/faq_in_q.php?qid=81

QUESTION NO: 756
A network consisting of numerous geographically dispersed networks that cover a large physical
distance is referred to as a:
A. WLAN
B. LAN
C. WAN
D. MAN
Answer: C
Explanation:
http://compnetworking.about.com/od/basicnetworkingconcepts/a/network_types.htm

QUESTION NO: 757
Which of the following Internet connection types would be MOST commonly used by a customer
who travels frequently?
A. ISDN
B. Satellite
C. Cellular
D. Line of site wireless
Answer: C
Explanation:
http://en.wikipedia.org/wiki/Cellular_network

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CompTIA 220-801 Exam

QUESTION NO: 758
Which of the following has the FASTEST connection speed?
A. Cable
B. Dial-Up
C. ISDN
D. WiMAX
Answer: A
Explanation:
http://compnetworking.about.com/od/internetaccessbestuses/f/cablespeed.htm

QUESTION NO: 759
For best performance, a high-end graphics card should be installed in which of the following slots?
A. PCIe x16
B. AGP 4x
C. PCI x2
D. PCI
Answer: A
Explanation:
http://en.wikipedia.org/wiki/PCI_Express#External_PCIe_cards

QUESTION NO: 760
A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots
are colored black. Which of the following would be the correct way to populate memory in the slots
for best performance?
A. Slower memory in both blue slots and faster memory in both black slots
B. Memory that matches in speed and size in either both blue slots and both black slots
C. Faster memory in both blue slots and slower memory in both black slots Get Latest & Actual
220-801
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CompTIA 220-801 Exam
Exam's question and Answers from Lead2pass.
D. Place memory in either both black slots or both blue slots but not both at the same time
Answer: B
Explanation:
Blue slots are for fast memory and black ones are for slower memory.

QUESTION NO: 761
Which of the following RAM types are compatible with PC2700 and maintain the same
performance?
A. PC 2400
B. PC 3200
C. PC2 4200
D. PC2 5300
Answer: B
Explanation:
http://www.tomshardware.com/forum/266969-30-compatiblity-pc3200-pc2700

QUESTION NO: 762
Which of the following should be the FIRST items to be removed when replacing the system board
on a laptop? (Select TWO).
A. Keyboard
B. Battery
C. LCD
D. Palm rest
E. AC power adapter
Answer: B,E
Explanation:
Remove all power sources before opening the first screw on the laptop. Battery is a power source
and can pose an electric hazard. So remove the battery and the AC power adapter that charges
the battery.

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CompTIA 220-801 Exam

QUESTION NO: 763
A user states that when printing to a shared printer nothing happens and the user has verified that
the printer is turned on. Which of the following is the MOST likely cause?
A. The print server does not have network connectivity.
B. The ISP service is currently not available.
C. The user's print drivers are corrupted.
D. The printer is low on toner.
Answer: A
Explanation:
The logical step in solving this problem is to check the print server. If the print server is powered
on and the shared printer is not printing at all, check the network connectivity and rectify the
problem.

QUESTION NO: 764
Which of the following is MOST likely needed when installing a new POS thermal printer?
A. RJ-11
B. Operating system disk
C. RG-58
D. Drivers
Answer: D
Explanation:
When you install a POS thermal printer, use the CD/DVD that comes with the printer and install
the appropriate drivers for the supported operating system.

QUESTION NO: 765
Which of the following laptop display types relies on a backlight for the display presentation?

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CompTIA 220-801 Exam
A. LCD
B. LED
C. CRT
D. Plasma
Answer: A
Explanation:
http://electronics.howstuffworks.com/lcd.htm

QUESTION NO: 766
Which of the following connection types is MOST commonly used to connect external hard drives
to a PC? (Select TWO).
A. SATA
B. PATA
C. IDE
D. eSATA
E. USB
Answer: D,E
Explanation:
eSATA connector and an USB is used to connect external hard drives to a PC because both
connectors have high data transfer rate in an external domain.

QUESTION NO: 767
Which of the following BEST represents a hardware requirement for building a PC that will
specialize in gaming? (Select TWO).
A. Large hard drive space
B. Specialized cooling
C. HDMI output
D. TV tuner
E. High-end graphics card
Answer: B,E
Explanation:

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CompTIA 220-801 Exam
Gaming is about graphics and the processing of graphics in the back end. A gaming PC needs
high end graphics card for smooth function and liquid cooling to cool down the components that go
hot when working continuously.

QUESTION NO: 768
Which of the following BEST represents a hardware requirement for building a PC that will
specialize in being a Home Server? (Select TWO).
A. Virtualization support
B. Touch screen interface
C. Gigabit Ethernet
D. RAID array
E. Dual monitors
Answer: C,D
Explanation:
http://hardforum.com/showthread.php?t=1669200

QUESTION NO: 769
Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop?
A. RAM
B. LCD screen
C. Optical drive
D. Hard drive
Answer: B
Explanation:
LCD is a delicate component with lots of other small components that are crucial to LCD.
Consumer cannot be able to replace an LCD without damaging its internal components and the
things it relies on, for example, the laptop inverter. That's why it is the least likely replaceable part
of laptop from consumer perspective.

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QUESTION NO: 770
Which of the following wireless networking standards operates at the SHORTEST distance?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: A
Explanation:
http://compnetworking.about.com/cs/wirelessproducts/f/wifirange.htm

QUESTION NO: 771
Which of the following RAM types is LEAST likely to work optimally when installed in dual channel
mode?
A. SDRAM
B. RAMBUS
C. DDR2
D. DDR3
Answer: A
Explanation:
http://www.webopedia.com/TERM/S/SDRAM.html

QUESTION NO: 772
Which of the following would a technician MOST likely upgrade on a laptop?
A. Video card
B. RAM
C. Wireless antenna
D. LCD screen
Answer: B
Explanation:
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http://electronics.howstuffworks.com/how-to-tech/add-ram-laptop.htm

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